Local Government South East
Content Designer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Full Time Permanent Canterbury, Kent
Posted 4 hours ago
40537 - 45094 £ / Year
Closes: 11 October 2026
Website Canterbury City Council
Make a difference - work for your local council
Canterbury City Council is looking for a Content Designer to join its Digital Services team.
Are you experienced in creating clear, accessible content and designing digital journeys around user needs?
This is an opportunity to join a multidisciplinary digital team that supports essential council services. You will use evidence, research and feedback to improve content and help customers complete tasks online more easily.
The role covers content across customer-facing digital services, including accessible web content, online forms, workflows and end-to-end user journeys. You will work with services across the council to turn complex information and processes into clear, usable digital experiences.
What’s in it for you?
- A salary of £40,537.29 to £45,094.96 per annum
- Cost-of-living pay award negotiated annually as a salary increase
- Flexible, hybrid working. We understand the importance of a good work-life balance
- A generous annual leave entitlement, which increases with service, plus bank holidays and three additional days usually used while our main offices are closed over Christmas
- The option to buy additional annual leave
- A local government pension scheme
- Training and development opportunities, including support with professional membership fees where these are essential to the role
- Employee benefits, including retailer and lifestyle discounts
- Free use of Canterbury’s Park and Ride, flexi-bus tickets and a cycle-to-work scheme
- Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions towards the cost of flu vaccinations
About This Job
You will work within the Digital Services team to design, create and improve accessible content and digital journeys across the council’s customer-facing services.
You will use analytics, user feedback and research to understand what people need, then produce content in the right format and place to help them complete their goals.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will also design and develop online forms and workflows, advise colleagues on content best practice and work with multidisciplinary teams from discovery through to live service.
Here’s What You’ll Get Up To
- Using analytics, user feedback and research to identify user needs, map journeys and inform content decisions
- Writing, editing and structuring clear, accurate content in plain English for different audiences and channels
- Designing inclusive and accessible content that meets the Web Content Accessibility Guidelines
- Designing, developing and deploying online forms and workflows that enable customers to self-serve
- Working with multidisciplinary teams to deliver and improve services from discovery through to live
- Advising colleagues on content accessibility and content-design best practice
- Contributing to standards, guidance, style patterns and quality assurance
- Documenting and explaining design decisions, risks and unresolved issues clearly
Working pattern
- Monday to Friday, excluding bank holidays
- Full-time, 37 hours a week
- Permanent contract
The team operates a flexible hybrid-working model. Normally, you will be expected to work on site at least once a fortnight. This may vary and could be more frequent depending on the projects and service needs you are supporting.
We recognise the benefits of smarter working practices that enable us to maximise productivity.
About You
Your knowledge
You Will Have
- A thorough understanding of how to create effective, accessible content across devices and for different communities
- An understanding of service design and interaction design
- A good working knowledge of plain English and plain-English standards
- An understanding of how to monitor the performance and impact of content across digital channels
- The ability to explain content and design decisions and represent a service at a service assessment
- A good understanding of accessibility needs and the latest Web Content Accessibility Guidelines
- A working knowledge of HTML and CSS
Your experience
You Will Have Experience Of
- Working with more than one content management system
- Using Jadu or an equivalent form-building platform
- Local government experience would be useful but is not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your skills
You Will Be Able To
- Write, edit and structure clear, concise and accurate content in plain English, adapting language, tone and format for different audiences and channels
- Design inclusive and accessible content that meets the Web Content Accessibility Guidelines and the needs of people using different devices and assistive technologies
- Understand user needs and use research, feedback, analytics and other evidence to design, test and continually improve content
- Organise complex, technical or policy information into logical content, accessible online forms and effective end-to-end user journeys
- Use content management systems, form-building platforms and basic HTML and CSS to create, publish, maintain and troubleshoot digital content
- Work collaboratively, explain and justify design decisions, advise colleagues on best practice, review content constructively and communicate risks or unresolved issues clearly
Your Qualifications
- An undergraduate degree, or equivalent relevant experience delivering web and digital projects
If this Content Designer opportunity in Canterbury looks right for you, please apply today. Select the “Apply Online” button and create an account to begin your application.
For an informal discussion about the position or what it is like to work in Canterbury City Council’s Digital Services team, please contact Stu Collett, Senior Digital Services Manager, at stu.collett@canterbury.gov.uk.
Equality, diversity and inclusion at Canterbury City Council
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing applicants to be assessed on merit alone.
To apply for this job please visit ce0551li.webitrent.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London