Financial Ombudsman Service
Content Editor
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Content Editor
We’re looking for a detail-orientated Content Editor to help shape and maintain our guidance and knowledge resources that support our colleagues and customers. This is a varied role where strong editorial judgement, collaboration, and a customer-focused approach will help colleagues deliver a better service for the people who rely on us.
We're not just hiring — we're inviting you to build the future with us.
Contract: 12-month fixed term contract/secondment
Working hours: 35 hours per week is full time. Where possible, we are open to considering part-time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £40,424
Location: London
Reporting to: Senior Content Editor
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
As a Content Editor, you’ll create, edit, and maintain clear, accurate, and easy-to-use content that helps colleagues deliver a better service to our customers. Working with stakeholders and subject matter experts across the organisation, you’ll make sure content is well governed, properly signed off, and written in our tone of voice. You’ll also support improvements to how information is shared internally, help manage document templates, contribute to the publication of key service data and decisions, and make sure important updates are communicated clearly to colleagues.
What You’ll Do:
- Researching, writing, and editing content from a range of sources to support colleagues who are resolving complaints for our customers.
- Identifying gaps in our content and being part of a regular content review process, testing, and making sure it remains relevant and up to date.
- Helping to improve content quality, consistency, and structure so information can be effectively used by colleagues and emerging digital and AI-powered tools.
- Reviewing existing content to identify what needs updating/changing or if it’s no longer needed.
- Building and maintaining relationships with relevant business areas to ensure an accurate and up to date flow of information.
- Ensuring content is evaluated and signed off by subject matter experts.
- Being comfortable working both as a team but also on your own for periods of time – you’ll be expected to manage your own work and work to tight deadlines, depending upon business need.
- Working closely with the Senior Content Editor to review work and agree priorities.
- Adopting a project management style approach to our priority workstreams and larger pieces of content – setting milestones and tracking progress.
- Working closely with the Knowledge Advisers to get content uploaded – agreeing timescales and how information should be presented on Discovery.
- Ensuring published content meets WCAG 2.2 AA accessibility standards – so we’re compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
- Being flexible and resilient - ready to change what you’re working on at short notice, as required.
- Working closely with IT on developing system enhancements and carrying out testing where appropriate.
- Supporting our decision and data publication work – escalating queries to the Senior Content Editor or Knowledge Manager, as appropriate.
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Minimum Criteria:
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Experience of creating, editing, or maintaining written content, with evidence of producing clear, accurate, and well-structured work.
- Experience of using a content management system, ideally SharePoint Online, to upload, update, or manage content.
- Strong written communication skills, including the ability to adapt your style for different audiences and explain information clearly.
- Experience of working with a range of stakeholders, both verbally and in writing, to gather information, agree requirements, and achieve outcomes.
- Evidence of managing multiple pieces of work at the same time, such as balancing competing deadlines, tracking progress, or prioritising tasks across different projects.
Skills That Would Be an Advantage:
- Experience of paired writing and content critiques.
- Experience of video scripting/editing/creation.
Why You'll Love Working With Us:
We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
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- Flexibility: Work your way — hybrid, or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership
Let’s Make This Easy.
To apply, please upload a current CV. There is an option to add a supporting statement if you wish.
Applications need to be submitted by 23:59 Monday 24th August 2026
Shortlisted applicants will be invited to complete an online assessment.
Due to high application numbers, this advert may close earlier than the date specified, so please don’t delay and apply now.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
Please note: to apply for this role internally, you must have successfully passed probation, have no live warnings or development plans in place, and be able to work from the Manchester office in line with our hybrid policy.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
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We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
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