Dstl
Content Lifecycle Manager
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Salary - £50,066 - £56,000
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
At Dstl, our vision is to have a modern way of working efficiently, accommodating and enabling our people to create, collaborate and deliver. To do this successfully in this job will require attendance at a Dstl location; Government Departments including wider MoD or Delivery and Mission Partner’s premises for 60% of your working time.
Where business needs allow, and with the agreement of your line manager, there may be the option for a combination of workplace and home-based working. This is a non-contractual arrangement.
About the job
Do you enjoy bringing people together to solve complex organisational challenges? We're looking for a strategic and influential leader to transform how Operations captures, manages and shares knowledge across the organisation.
Working with technical teams, service owners and senior stakeholders, you will drive the adoption of consistent ways of working, improve customer journeys and shape a modern self-service experience.
This is an opportunity to lead change in a complex environment, turning technical information into clear, accessible guidance that enables better services, improved efficiency and a more connected Operations community.
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Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
Job description
In this role you will create, manage and maintain the Operations content platform, you will create work packages and plan activities that enable groups of multi-discipline, highly technical teams to contribute to the creation of Operations content and meet Operations business goals.
You will provide technical leadership and advice on service management and content writing standard methodologies.
Person specification
We are looking for someone who has experience producing customer focused content in a technical environment within a large and complex organisation. You will have experience using evaluation and insight to drive real change and continuous improvement.
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You will also have experience of creating, managing and maintaining knowledge banks and data flow tools within a CRM system.
For more information on the essential criteria, please see the job profile attached below.
Important Information
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats.
For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
If you are a current Dstl employee you must ensure your line manager is aware of your application and the potential situation regarding release dates.
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