Content Operations Associate

It's an operations role rather than a strategy one. You'll be close to the editorial thinking and pick up plenty of it, but your job is the machinery that carries it.

Check out our Marketing & GTM Engineering Candidate Hub for a behind the scenes look at the team you would be joining!

What you'll be doing

• Map how hx's content actually gets made — the tools, the sequence, the hand-offs, and where it breaks — and keep that picture current as the operation changes around it.
• Run the production cycle across our content programmes — e.g. customer stories, the podcast, thought leadership and executive comms: brief our agency partners, hold the quality bar on what comes back, and hit the publish dates, taking a growing share of that work in-house as you learn how it runs.
• Draft copy for new web pages and projects — we draft with Claude against a codified brand voice, so you're never starting from blank — with input from internal SMEs, and run the loop between programme owners, designers and agency partners: brief in, feedback consolidated, builds QA'd, pages live on the date agreed.
• Keep the hx thought leadership calendar operationally sound: set the schedule, make the call on what runs when, chase the drafts, and cut existing long-form into the clips, posts and articles that feed our channels.
• Keep the operations behind our named-voice programme running — the scheduling, the queue, the approvals, the chasing — so the experts and execs who carry our thought leadership post on cadence without having to manage the process themselves.
• Build the templates, prompts and share packs the wider team publishes from, so good work doesn't depend on you being available.
• Learn how we stay visible in AI-generated answers as well as search results, and work out how that content gets published and distributed across the blog and website.
• You'll start by running these cycles with support. Within a year we'd expect you to own them end to end, and to have a view on what we build next.

What we're looking for

You'll need to take on ownership and responsibility from the start, whatever your level. We care more about how you work than how long you've worked, and we don't expect you to have done all of this before.

• You've made and published something — a newsletter, a channel, a society page, client work — and found yourself more interested in how it got made than in the making.
• You're organised in a way other people can see: you track what's outstanding, you follow up, and you flag problems early rather than absorbing them.
• You use AI properly in your own work — reusable prompts and templates that make a recurring task faster, not a tool you tried once.
• You pick things up by using them, rather than waiting to be trained.
• Familiarity with a CMS, a scheduling tool, or a project tracker.
• Bonus points if you've got work out of someone you couldn't instruct — an agency, a freelancer, a collaborator — by writing a clear ask and going back when it wasn't right.

You're unlikely to thrive here if

• You want someone else to define what good looks like. Some pipelines don't exist yet.
• You'd rather shape what hx says than build the machinery that carries it.
• You need a stable, already-documented environment to be productive.
• If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation

At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally.

Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make.

• Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance.
• Cycle to Work Scheme.

Additional perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview process

• Talent Screening (30 minutes).
• Hiring Manager Interview (45 minutes).
• Skills Assessment: a take-home exercise, followed by a review session (45 minutes).
• Values Interview.
• Meet the CEO.

Our commitment to Diversity

hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team.