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Continuous Improvement Lead
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I’m working with an established UK organisation that is looking for an experienced Continuous Improvement Lead to join their Member Services function.
This is a genuine delivery-focused role where you’ll identify opportunities, shape improvements and then see them through to implementation and adoption.
Responsibilities
- Leading the continuous improvement agenda across Member Services
- Identifying and prioritising opportunities using data, operational insight and stakeholder feedback
- Managing improvement projects from discovery through to implementation
- Improving processes, systems, quality, efficiency and customer/member experience
- Working closely with technology teams around Salesforce, automation and AI initiatives
- Facilitating workshops and bringing different stakeholders together
- Building clear measures to demonstrate the impact of improvements
- Supporting process governance, documentation and knowledge management
- Managing and developing a Continuous Improvement Coordinator
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Requirements
We're looking for:
- 3+ years' experience in continuous improvement, operational change, process improvement or project delivery
- A track record of taking improvements from idea/discovery through to implementation
- Strong analytical and problem-solving skills
- Excellent stakeholder management and influencing skills
- Experience working across operational and technical teams
- PRINCE2 or practical Agile/Scrum experience
- Some experience managing, coaching or developing people
- Experience with Salesforce, Microsoft 365, automation, AI or product roadmaps would be advantageous.
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This would suit someone from a Continuous Improvement, Business Improvement, Operational Excellence, Change, Transformation or Process Improvement background who enjoys getting into the detail and making things actually happen.
How to Apply
Interested or know someone who might be a good fit? Send me your CV or drop me a message with their name and I'll happily have a confidential conversation.
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