Takeaway
Continuous Improvement Manager
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Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We're looking for a smart, energetic, and highly organised individual to join our Partner Operations & Projects Team. You'll support operational and strategic initiatives to analyse, design, and optimise processes for our growing restaurant partner delivery services.
In this hands-on role, you'll deep dive into our systems, order flow, and processes to address inefficiencies and drive real impact. You'll work cross-functionally with Product, Tech, and Customer Service teams to find root causes of operational challenges and deliver sustainable, data-driven improvements.
This role is perfect for a project manager with business analysis and operational execution experience who thrives in fast-paced, ambiguous environments.
Location: 3 days a week from our London office & 2 days working from home
Reporting to: Lead Project Manager for Delivery Operations & Optimisation
These are some of the key components to the position:
- Act as subject-matter-expert (SME) in JET systems, order flow, and processes, providing hands-on root cause analysis for order issues.
- Observe, map, and redesign processes to improve efficiency and effectiveness across partner operations.
- Provide clear visibility on investigations to stakeholders, using appropriate cadence and communication methods.
- Collaborate with Product and Tech teams to identify optimisation opportunities and influence roadmap prioritisation through effective business cases.
- Own individual projects end-to-end, including planning, design, execution, and monitoring, ensuring effective management of risks, issues, and dependencies.
- Facilitate alignment and communication across workstreams, managing and influencing stakeholders at peer and senior levels.
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What will you bring to the team?
- Hands-on contributor with a passion for investigating issues and finding creative, data-driven solutions.
- Project and change management experience in industry or consulting environments, with strong business analysis and process improvement skills.
- Comfortable working with self-service data tools and AI to support optimisation workflows and drive operational improvements.
- Excellent stakeholder management and senior-level influencing skills, with the ability to present complex information clearly to diverse audiences.
- Strong analytical skills, commercial acumen, and interest in product and tech features.
- Relentless, organised, results-oriented mindset with the ability to see the big picture and think one step ahead.
- Humble team player who thrives under pressure, embraces ambiguity, and is passionate about Just Eat Takeaway.com's vision and purpose.
At JET, this is how we play
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Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
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