Automation, AI & Workflow Improvement

• Identify repetitive or manual processes that could be simplified, partially automated, or fully automated.
• Work with internal teams and technology partners to translate operational requirements into automated workflows.
• Explore opportunities to use AI to improve operational efficiency, reduce manual work, and support better decision-making.
• Use AI and low-code/no-code tools where appropriate to help prototype new workflows, processes, and internal solutions.
• Clearly define how automated processes should operate, including triggers, actions, business rules, decision points, exceptions, and expected outcomes.
• Review proposed automations from an operational perspective before they are introduced.
• Ensure automation improves the underlying process rather than simply replicating an inefficient manual process.
• Keep up to date with developments in AI, automation, and productivity technology and identify practical applications for TRC.

Testing & Quality Assurance

• Take ownership of operational testing for new processes, systems, and automations.
• Develop structured test plans covering standard scenarios, edge cases, exceptions, and potential failure points.
• Thoroughly test new processes before they are introduced into live operations.
• Validate that automated processes are following the agreed business rules.
• QA automated outputs to ensure they are accurate, complete, and consistent.
• Carry out post-launch checks to confirm new processes continue to operate as expected.
• Investigate errors, unexpected outputs, or process failures and identify the underlying root cause.
• Work with the relevant teams to resolve issues and introduce appropriate preventative measures.
• Maintain clear testing records and ensure significant process changes have been appropriately tested before implementation.
• Continually QA existing processes and automations rather than assuming they will continue to operate correctly once launched.

Cross-Department Collaboration

• Work closely with teams including Client Success, Partnerships, Finance, Marketing, Technology, and senior management.
• Build a detailed understanding of how different areas of TRC operate and how their processes interact.
• Gather feedback from the people using processes day-to-day and incorporate this into improvement projects.
• Ensure changes made within one department consider any impact on other teams and downstream processes.
• Coordinate improvements involving multiple departments, systems, or stakeholders.
• Communicate new processes clearly and help teams understand how and why processes are changing.
• Act as a central point of coordination for business processes that cross multiple departments.

Measurement & Operational Quality

• Establish appropriate measures for determining whether process improvements have been successful.
• Monitor areas such as processing time, error rates, exceptions, manual interventions, and automation success rates.
• Carry out periodic QA checks on important operational processes.
• Identify trends in operational errors and recommend improvements.
• Track the impact of improvements and automations to demonstrate time saved, errors reduced, or other measurable benefits.
• Provide regular updates to the COO on improvement initiatives, testing results, operational issues, and opportunities for further improvement.

What We're Looking For

We are looking for someone who is highly organised, analytical, and naturally interested in understanding and improving how businesses operate.

You should be someone who enjoys getting into the detail of a process, asking questions, and identifying ways to make things work better.

The successful candidate will ideally have:

• Experience in Continuous Improvement, Business Operations, Process Improvement, Business Analysis, or a similar role.
• Experience mapping and documenting business processes.
• Experience identifying inefficiencies and implementing process improvements.
• Strong attention to detail and a methodical approach to testing and QA.
• Strong problem-solving and root-cause analysis skills.
• The ability to understand complex processes and translate them into clear workflows.
• Confidence working with stakeholders across different departments and levels of seniority.
• Experience creating SOPs, process maps, or operational documentation.
• Confidence working with spreadsheets, data, and business systems.
• An understanding of workflow automation and how technology can improve operational processes.
• The ability to manage multiple improvement projects simultaneously.
• Strong written and verbal communication skills.

Desirable Experience

We would particularly welcome candidates with:

• Experience using AI tools such as ChatGPT, Claude, or similar platforms to improve business processes, analyse information, develop solutions, or increase productivity.
• Experience using AI-assisted development and prototyping tools such as Lovable, or similar platforms.
• Experience using automation and workflow platforms such as Zapier, Make, or similar tools.
• Experience using low-code/no-code tools to build or prototype internal solutions.
• Experience testing automated or AI-supported workflows and validating the accuracy and reliability of their outputs.
• Experience introducing new systems, processes, or automation into a growing business.
• A strong interest in emerging AI technologies and, importantly, the ability to identify practical business applications for them.

The Opportunity

This is an opportunity to have a direct impact on how a growing technology business operates. Rather than inheriting a fixed set of processes, you will work across TRC to understand how the business works today and help shape how it should work in the future.

You will have the opportunity to work directly with different departments, senior management, and technology teams while experimenting with automation, AI, and new ways of working. We are looking for someone who gets genuine satisfaction from taking a complicated, repetitive, or inefficient process and turning it into something simpler, faster, more automated, and more reliable.

Other Benefits

• Robust Pension scheme.
• Participate in our Annual Bonus Scheme.
• Hybrid working options and 25 days holiday plus bank holidays.
• Regular staff events to foster team spirit and collaboration.