Screwfix
Continuous Improvement Specialist - Stockless Fulfilment
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Overview
Secondment / fixed term contract until 22/20/2027.
Reporting to the Operations & Development Manager, you are responsible for identifying, prioritising and delivering end-to-end process improvements across Stockless Fulfilment and related operational flows. You will lead the redesign of processes to improve efficiency, reduce waste and manual effort, and enhance customer experience through data-driven insight, continuous improvement methodologies and automation opportunities. You will ensure measurable benefits realisation, robust governance and compliance, and effective embedding of changes into business-as-usual operations. Working cross-functionally, you will drive standardised ways of working, strengthen optimisation, and foster a culture of operational excellence and continuous improvement.
What's in it for you?
- Discretionary annual bonus up to 20%
- 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
- Hybrid working with up to 2 days working from home
- Flexible start and end times around core working hours
- Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
- EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
- Up to 14% employer pension contributions
- Life cover up to 4x your salary
- Health cash plan and discounted gym memberships (up to 25% savings)
- 20% discount at Screwfix and B&Q
Responsibilities
- Determine and align upon key continuous improvement opportunities with the Operations & Development Manager and key stakeholders.
- Intake, prioritise and govern continuous improvement demand, ensuring alignment to strategic priorities, customer impact and operational performance within capacity constraints and a defined improvement pipeline.
- Lead end-to-end discovery, analysis and redesign of Stockless Fulfilment processes across order capture, supplier routing, fulfilment, dispatch, tracking, exceptions, returns and refunds.
- Apply structured problem-solving techniques (e.g. root cause analysis, value stream mapping, Pareto analysis) to identify inefficiencies, risks, bottlenecks and failure demand.
- Design and document future-state processes that improve flow, reduce manual effort and increase straight-through processing, ensuring solutions are practical, scalable and implementable.
- Maintain clear, standardised process documentation, SOPs and process maps in line with enterprise governance and audit requirements.
- Identify, shape and prioritise automation and digital workflow opportunities across fulfilment and supplier processes.
- Develop and embed manage-by-exception operating models and vendor-led processes and ways of working for Stockless. Fulfilment, enabling scalable control, improved responsiveness, and reduced operational overhead.
- Evaluate and recommend digital and automation solutions that improve efficiency, resilience, customer experience and operational visibility.
- Lead continuous improvement initiatives end-to-end from opportunity identification through delivery, benefits realisation and transition into BAU ownership.
- Apply continuous improvement methodologies to reduce waste, variation and inefficiency, embedding standard work and control mechanisms.
- Ensure measurable benefits realisation (cost, efficiency, service and customer outcomes) is defined, tracked and evidenced post-implementation.
- Monitor post-implementation performance, conducting reviews to assess impact, sustainment and further improvement opportunities.
- Facilitate cross-functional collaboration to deliver end-to-end process improvements.
- Influence stakeholders to adopt standardised processes, tools and ways of working across internal teams and external supplier networks, escalating risk as required.
- Use data-driven insight to resolve trade-offs across cost, speed, availability and customer experience, ensuring aligned decision making.
- Lead change management activities including stakeholder engagement, communications, training and adoption planning for new processes and systems.
- Build continuous improvement capability across teams through coaching, guidance and practical application of CI tools and methodologies.
- Foster a culture of accountability, operational excellence and data-led decision making.
- Identify, assess and mitigate operational, customer and process risks arising from change initiatives, ensuring controls are embedded by design.
- Ensure compliance with internal controls, governance standards and regulatory requirements within redesigned processes, including audit readiness.
- Maintain accurate, up-to-date process documentation and ensure clear ownership, escalation.
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Qualifications
- Proven experience in Continuous Improvement, Operational Excellence or Process Transformation within complex, cross-functional environments.
- Strong knowledge of end-to-end fulfilment or supply chain processes.
- Expertise in continuous improvement methodologies with hands-on application of structured problem solving.
- Skilled in root cause analysis and diagnostic tools.
- Ability to redesign and document scalable “as-is” and “to-be” processes with clear operational implementation focus.
- Strong analytical capability, using data to identify inefficiencies, bottlenecks and improvement opportunities.
- Experience defining, tracking and delivering measurable benefits (cost, efficiency, service and customer experience).
- Proven ability to lead end-to-end CI initiatives from opportunity identification through delivery and BAU transition.
- Experience managing and prioritising continuous improvement pipelines aligned to strategic and operational priorities.
- Knowledge of automation and digital workflow solutions (e.g. RPA, workflow tools, systems integration).
- Experience collaborating with Technology teams on system and platform integration (e.g. order management, fulfilment systems).
- Strong stakeholder management and influencing skills across internal and external partners.
- Demonstrated change management capability (engagement, communications, training and adoption).
- Ability to standardise processes and embed governance, controls and audit-ready documentation (SOPs, process maps).
- Experience identifying and mitigating operational and process risks within change initiatives.
- Proven ability to drive adoption of standardised ways of working across multiple teams/functions.
- Experience coaching teams and building continuous improvement capability and culture.
- Ability to balance trade-offs across cost, speed, quality and customer experience using data-driven insight.
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At Screwfix, Your Wellbeing Comes First:
- Financial wellbeing
- Wagestream access to track earnings and save
- Access to the Kingfisher Share Scheme
- Colleague support fund
- Exclusive offers and discounts via our Hapi app
- Cycle-to-work scheme and savings on bikes
- Every day benefits
- Career progression and development programmes
- Coaching and mentoring to help you thrive
- Access to wellbeing resourcing including PepTalk
- Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.
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