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Sureserve
Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
- Salary: £27,976 per annum
- Location: Havant - PO9 1HS
- Contract Type: Permanent
- Working Hours: 40 per week
- Working pattern: Monday to Friday (08:00-17:00)
- Holiday entitlement: 20 + Bank Holiday
About The Role
Working closely with both customers and engineering teams, you'll coordinate appointments, support the delivery of planned and responsive works, and help maintain the high standards of service our clients expect. Every day will bring new challenges and opportunities to make a positive impact, whether that's arranging urgent repairs, resolving customer queries, or ensuring works are completed efficiently and on time.
What You’ll Be Doing
- Responsible for scheduling and coordinating engineering activities
- Managing changing priorities
- Tracking job progress and ensuring work is completed within agreed timescales
- Work closely with engineers to confirm availability and completion dates
- Maintain accurate records and update schedules as requirements change
- Providing excellent customer service, focusing on resolving issues quickly, handling complaints professionally, and ensuring customers remain informed throughout their journey
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What We’re Looking For
- Previous experience in contract administration, scheduling, customer service, or a similar administrative role, ideally within the gas, energy, repairs, maintenance, or wider service delivery sector
- Confident communicator, comfortable engaging with customers, residents, engineers, and internal stakeholders
- Strong organisational skills, attention to detail, and the ability to manage multiple priorities
- Calm and professional approach when dealing with changing demands or challenging situations
Why Join Us
- Part of a supportive team that values expertise, reliability, and great customer service
- Positive working environment
- Opportunities for development
- Chance to make a meaningful impact in the communities we serve
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Benefits
- Contributory pension scheme
- Life assurance
- Enhanced maternity, paternity, adoption leave, and other family-friendly policies
- Sureserve Benefits Hub, accessing over 1000 retail discounts
- Virtual GP service, available for employees and immediate family
- Employee Assistance Programme (EAP)
- Bike2Work Scheme
- EV Car Scheme
- Employee engagement events and “Employee Voice” programmes
- Strong opportunities for career growth and development
*Terms/qualifying criteria applies
Equal Opportunities
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scnw.hr@sureserve.co.uk
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
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