British Engineering Services Group
Contract Administrator
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Manchester
£24,479
Who We Are In a Nutshell
At BES Group, we pride ourselves on being the leading end-to-end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers' assets legally compliant, operational, and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.
Our consultancy services cover a vast range of specialist solutions, all delivered by a team of the most skilled industry experts, giving our customers the reassurance that they’re in safe hands. From design verification, the early stage of ensuring new pressure equipment is manufactured safely and to all appropriate standards, to conformity assessments, when it is approved as market ready, and a whole more, our team are vital when it comes to the production of new pressure equipment.
What will you be doing?
As a Contract Administrator for British Engineering Services Group, you will be responsible for delivering end-to-end contract management within our Consultancy Support Services Team, providing best-in-class service to our customers. You will coordinate quotations, scheduling, onboarding, and invoicing, ensuring a seamless experience throughout the life of each contract.
You will:
- Take ownership of customer queries through to resolution
- Plan and schedule inspections, supporting the wider service strategy
- Follow agreed processes and procedures to deliver consistently high customer service
- Build strong relationships with Engineers and provide guidance on customer requirements
- Adapt to changing volumes, processes, and technologies with ease
- Become a recognised expert in best practice across the team
- Interpret, calculate, and analyse information to ensure accurate pricing
- Develop strong systems knowledge to deliver excellent service
- Manage customer interactions efficiently and professionally via phone and email
- Plan and prioritise your workload in line with business needs
- Ensure accurate billing and invoicing
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As part of our team, you will get:
- A starting salary of £24,479 depending on experience
- Up to 10% pension contribution
- 2 x life cover
- Enhanced maternity/adoption leave
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- An additional day’s holiday for your birthday every year
- An extra day’s holiday to take on Christmas Eve each year
- Access to our buy and sell holiday scheme
- Opportunity for flexible working
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company-wide volunteering scheme
To be join our team, you will need:
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- Experience delivering excellent customer service and resolving varied queries
- Effective administrative experience
- Ability to work in a changing environment and adapt priorities
- Strong attention to detail
- Excellent communication skills, both written and verbal
- Proactive, flexible, and adaptable approach
- Good level of IT skills
We want you to be you!
Diversity, equality, and inclusion are fundamental to who we are.
Our team is made up of incredibly skilled and talented people, and that’s what matters most to us. At British Engineering Services Group, we want everyone to feel they can be their true, authentic selves at work.
We’re also proud to support the military community through our commitment to the Armed Forces Covenant.
Go for it!
Research shows that some people only apply if they meet every single requirement. If you don’t tick every box but feel you could make a real impact in this role, please apply—you might be exactly who we’re looking for.
Ready to apply?
Just click “Apply”. We’ll ask for some basic contact details and a CV or your LinkedIn profile—it’s that simple. Please note that successful candidates will need to complete the relevant background checks as part of the recruitment process.
British Engineering Services Group, where our people and our customers matter most.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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