Investec
Contract Business Analyst - Operations
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Contract Business Analyst – Operations
Wealth Proposition | 6 month contract | Outside IR35 | Market rate | Hybrid Working
Investec is progressing a significant growth agenda within its UK Private Client franchise to deliver our ambition to scale a high-touch, advice-led proposition that combines private banking, wealth capabilities, digital access and the wider One Investec ecosystem. As part of this, the business is developing a broader UK Wealth proposition that will require robust, client-centred operational foundations across onboarding, servicing, fulfilment, controls and governance.
This is business-facing contract role for someone who understands how UK wealth management works in practice end-to-end and can turn strategic proposition intent into clear, usable delivery artefacts. You will work as part of a small central build squad, partnering with proposition, operations, platform, service, risk and governance stakeholders to enable the build out of a seamless client experience, deepen banking and wealth relationships, and launch with disciplined, scalable operational processes.
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What you will be doing
- Define end-to-end operational journeys across client onboarding, servicing, fulfilment, hand-offs, exceptions and escalation points.
- Translate proposition and service design intent into practical operational processes that can be understood and adopted by business teams.
- Produce detailed process maps, operational journey documentation, readiness artefacts and operating procedures for launch.
- Work with operations, proposition, platform and governance stakeholders to identify dependencies, gaps, risks and controls.
- Document operational controls, approvals, ownership points and service levels across the target client journey.
- Support the development of launch readiness packs, ensuring operational teams have the documentation needed to support go-live.
- Help identify friction points in the client and colleague journey, recommending practical improvements before launch.
- Contribute to programme governance by providing clear updates on process design progress, issues, assumptions and decisions required.
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What we are looking for
- Strong Business Analyst experience within UK wealth management, private banking, investment management or closely related financial services environments.
- Proven background in operational process design, client onboarding, service models and business readiness.
- Ability to create high-quality process maps, operating procedures, control documentation and journey artefacts.
- Good understanding of wealth operations, including client lifecycle management, account opening, servicing, documentation, exceptions and operational risk.
- Comfortable working with senior stakeholders across operations, proposition, compliance, governance and platform teams.
- Able to operate in an ambiguous build environment, bringing structure, pace and clear documentation discipline.
- Strong appreciation of client experience, conduct, operational resilience and control considerations.
- Delivery-focused, pragmatic and confident working as a senior contractor in a visible, launch-critical programme.
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