Location: Thames Road DA1 5QJ / Footscray

Salary: Competitive

Job type: Full time, Permanent

Working Hours / Pattern: 42.5 hours per week, Monday to Friday

About Us

FGS Industrial Facilities Management is a Kent based multi-skilled business capable of responding to the needs of industrial clients and their sites.

Through our proven track record, our can-do attitude, we are committed to providing bespoke industrial cleaning services, tailored to our clients' needs.

The Role

The Contractor Coordinator is responsible for the safe, compliant, and efficient operation of Household Waste Recycling Centres (HWRCs) through the effective coordination and management of contractors, site activities, and operational performance. The role ensures all activities are conducted in accordance with Health and Safety legislation, environmental permits, company policies, and contractual obligations while delivering excellent customer service and maintaining operational standards.

Responsibilities

• Coordinate the daily operation of HWRC sites to ensure safe and efficient service delivery.
• Manage contractor attendance, performance, and adherence to contractual requirements.
• Monitor site productivity, throughput, recycling performance, and service standards.
• Support resource planning, including labour, plant, and equipment requirements.
• Ensure sites are maintained to a high standard of housekeeping and presentation.
• Monitor site opening and closing procedures and ensure operational continuity.
• Investigate operational issues and implement corrective actions where required.
• Assist with mobilisation of new contracts and operational improvements.
• Support with the growth of Industrial Cleaning element within the business.
• Promote a positive safety culture across all HWRC operations.
• Ensure compliance with Health and Safety at Work Act, Environmental Protection legislation, and company procedures.
• Conduct routine site inspections, audits, and safety observations.
• Review and approve Risk Assessments and Method Statements (RAMS).
• Lead accident, incident, and near-miss investigations and ensure corrective actions are completed.
• Ensure compliance with Environmental Permits, Waste Management Licences, and Duty of Care requirements.
• Monitor waste segregation, storage, and handling processes.
• Maintain accurate operational, environmental, and compliance records.
• Support regulatory inspections by local authorities and environmental agencies.
• Ensure all waste movements are correctly documented and recorded.
• Coordinate corrective actions arising from audits and inspections.
• Ensure contractors meet all statutory and contractual compliance requirements.
• Coordinate safety briefings, toolbox talks, and operational communications.
• Monitor contractor compliance with safe systems of work and permit-to-work procedures.
• Ensure all emergency arrangements and first aid provisions remain effective.
• Act as a point of contact for site contractors and service providers.
• Monitor contractor performance against KPIs and Service Level Agreements (SLAs).
• Conduct contractor inductions and ensure competency requirements are met.
• Review contractor documentation including training records, insurance certificates, and RAMS.
• Manage contractor performance reviews and compliance meetings.
• Escalate contractor performance issues and support resolution processes.
• Develop professional relationships with clients, local authorities, contractors, and site teams.
• Respond to customer complaints, enquiries, and operational issues in a timely manner.
• Prepare operational reports and performance updates for management.
• Support client meetings and contract review discussions.
• Deliver high standards of customer service and stakeholder engagement.
• Report and billing function on all sites ensuring accuracy of b