SettleParadigm
Contract Co‑ordinator
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Contract Co-ordinator
Location: Wooburn Green, High Wycombe
Hybrid working: Two days per week in the office, three days per week working from home
Salary: £36,875 + excellent benefits
Contract: Permanent
Hours: 37 per week
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the role
We are looking for a Contract Co-ordinator to support the delivery of repairs and specialist works carried out by external contractors and supply chain partners. You will act as a key link between operational teams and contractors, ensuring work orders are raised correctly, performance is monitored, invoices are processed accurately and residents receive clear communication throughout their repair journey.
You will play an important role in ensuring contractor activity is compliant, well-managed and aligned to service standards. You will also support performance reporting, contract governance and continuous improvement across the repairs service.
Key responsibilities
Contractor management
- Raise and allocate repair works to approved contractors and specialist suppliers
- Ensure works are instructed in line with contractual requirements and delegated authority limits
- Monitor contractor performance against service standards, response times and completion targets
- Support contract mobilisation, extensions and renewals
- Challenge poor performance and escalate concerns when required
- Build positive working relationships with contractors to improve service delivery
Performance monitoring
- Track contractor performance including completion times, satisfaction, no-access rates and quality outcomes
- Monitor outstanding work orders and ensure timely completion
- Provide performance information for contractor review meetings
- Identify trends and opportunities for improved efficiency
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Financial administration
- Raise purchase orders and maintain accurate financial records
- Verify and process contractor invoices in line with procedures
- Ensure invoices match completed works and authorised expenditure
- Support effective budget control through accurate administration
Customer management
- Keep residents informed about contractor appointments and progress
- Act as a point of escalation for contractor-related issues
- Manage customer expectations throughout the repair journey
Compliance and contract governance
- Ensure contractor works comply with health and safety requirements and organisational policies
- Maintain accurate contractor records and documentation
- Support contract audits and performance reviews
- Support procurement and tendering activities
- Maintain contractor, supplier and framework information
Continuous improvement
- Support initiatives to improve contractor performance and reduce costs
- Contribute to service improvement projects across repairs and commercial functions
- Identify opportunities to reduce reliance on external contractors where appropriate
About you
Experience
- Experience working within responsive repairs, maintenance, housing, construction or contractor management
- Experience administering purchase orders, invoices, quotations and financial records
- Experience monitoring performance against service standards and KPIs
- Experience liaising with customers, contractors and internal stakeholders
- Experience managing competing priorities in a busy service environment
Knowledge
- Understanding of contractor management and contract administration
- Knowledge of performance monitoring, KPI reporting and service improvement
- Knowledge of customer service principles and complaint handling
Skills
- Strong analytical and problem-solving skills
- Excellent organisational and coordination skills
- Strong communication and influencing skills
- Strong numerical and analytical skills
- Proficient in Microsoft Office, particularly Excel, Outlook and repairs systems
Other
- Able to challenge and escalate poor performance constructively
- Level 3 qualification in business administration, housing, procurement, commercial management or related discipline
- Working towards a professional qualification in housing, procurement or contract management (desirable)
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Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £36,875 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 2 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
- 37 hours per week
- Monday - Thursday 09:00 - 17:30
- Friday 09:00 - 17:00
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17th of September, 2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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