Sharpsmart
Contract Coordinator - Maternity Cover
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Contract Coordinator
We are looking for an organised and detail-focused Contract Coordinator to join our team. This role will support the set-up, administration and billing of customer contracts, ensuring information is accurate, processes are followed and internal teams have the information they need to deliver a great service.
You will be confident using systems, working with data and managing a range of administrative tasks. This is an excellent opportunity for someone looking to develop their experience within contract administration, commercial support or operations.
What will the role involve?
- Set up new customer contracts accurately and promptly on internal systems, ensuring all customer, service, pricing and billing information is complete.
- Maintain contract records, including customer details, service requirements, pricing, supplier information and contractual changes.
- Support the preparation and processing of customer billing, ensuring invoices are raised accurately and within agreed timescales.
- Assist with month-end activities by checking contract and billing information, reviewing outstanding actions, resolving data issues and supporting reporting requirements.
- Provide day-to-day supplier administration, including setting up and maintaining supplier records, processing relevant documentation and responding to routine supplier queries.
- Use internal systems and Excel spreadsheets to input, check, reconcile and maintain contract, supplier and billing data.
- Investigate straightforward system, data and billing queries, resolving issues where possible and escalating more complex matters to the appropriate colleague.
- Work closely with Finance, Commercial, Customer Service and operational teams to make sure contract data is accurate, complete and available when needed.
- Support contract changes, renewals and new service requests by ensuring records, pricing and associated information are updated correctly.
- Help improve administrative processes by identifying missing information, duplicated activity, recurring errors or opportunities to make processes more efficient.
- Maintain accurate, well-organised records and documentation in line with internal procedures, audit requirements and agreed deadlines.
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Essential skills and experience
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- Previous experience in an administration, finance administration, sales support, customer service or contract support.
- Strong IT and data skills, including confidence using Microsoft Excel, Outlook and Word.
- Comfortable learning and using business systems. Experience of a CRM, ERP, finance or contract-management system would be beneficial.
- Good numerical ability and an understanding of the importance of accurate pricing, billing and financial information.
- Excellent attention to detail and a structured, methodical approach to work.
- Strong organisational skills, with the ability to manage several routine tasks and meet recurring deadlines, including month-end.
- Clear written and verbal communication skills, with the confidence to work with colleagues, suppliers and internal stakeholders.
- A positive, flexible and team-oriented approach, with a willingness to support process improvements.
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