DACHSER SE
Contract Logistics Administrator
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Role: Contract Logistics Administrator
Contract: Permanent
Hours: Monday – Friday 08:30- 17:30
Location: Northampton
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role
To administer daily customer information and operations in response to enquiries, concerns and requests about the collection, inbound, storage or delivery of goods. Proactively engage customers and other DACHSER departments to develop relationships and increase revenue for DACHSER. To be proactive in the efficiency and effectiveness of the Logistics Admin department, ensuring activity is optimised with the needs of our customers and other departments in the business.
Responsibilities
- Efficiently handle administration tasks, adhering to customer SOPs and the DACHSER Network Manual rules.
- Manage internal and external service platforms, ensuring daily operations are up to date.
- Maintain and update charging activities and cost databases.
- Generate internal and external reports.
- Communicate effectively via email, phone, and in person with customers and suppliers.
- Proactively inform stakeholders (customers, departments, hauliers) of service issues, ensuring swift resolution.
- Handle and resolve complaints from customers and departments promptly and professionally.
- Prioritise tasks to meet deadlines and operational goals.
- Maintain daily communication with warehouse, operations, third-party hauliers, and other DACHSER teams.
- Maximise profit while ensuring quality standards.
- Keep customer databases and SOPs accurate and current.
- Compile and analyse KPI reports.
- Ensure customer order details are accurate and meet specific requirements for each consignment.
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Ideal candidate will have
- Exceptional communication skills
- The ability to work effectively under pressure
- Strong planning and organisational capabilities
- An innovative, persuasive, motivational, and persistent approach
- Comprehensive geographical knowledge of the UK and Ireland
- A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients
- Proficiency in IT systems and relevant software applications
- Proven experience in customer service
- Relevant experience within the logistics sector
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
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- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
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