The Royal Borough of Kensington and Chelsea
Contract Management and SRM Officer
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Strengthen how we manage our contracts, build lasting supplier partnerships and deliver value for our residents.
As our new Contract Management and Supplier Relationship Management (SRM) Officer, you’ll take the lead on developing and embedding best practice in how we manage and deliver contracts across the Council. Working at the heart of the Strategic Procurement Service, your expertise will help us get the most out of our contracts — improving performance, building better relationships with suppliers and achieving long-term value for money.
Working Style:
You’ll be based in the Borough for 2 - 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing:
This is a new and exciting role where you’ll shape how we deliver contract management and supplier relationship management at RBKC. Acting as the Council’s Practice Lead, you’ll drive the continuous improvement of contract management standards across all departments.
- Your day-to-day will include embedding the Council’s Contract Management Framework (CMF), supporting contract owners to deliver high-quality outcomes, and building a consistent, professional approach to supplier management.
- You’ll provide expert advice on contract delivery, KPIs, and governance, helping teams across the organisation monitor performance and manage supplier risk effectively.
- A key part of your role will be developing people. You’ll train and support colleagues across RBKC helping to build a strong community of contract managers who share learning and good practice. By doing so, you’ll directly improve how we manage contracts that deliver essential services for residents.
- You’ll also play a key role in supporting the Council’s medium-term financial strategy — identifying opportunities for greater efficiency, increased income, and smarter contract outcomes.
- You’ll contribute to corporate reporting, lead on market and supplier risk assessments, and advise on complex commercial or negotiation matters.
This is a strategic role with tangible impact. You’ll help shape new policies and guidance, support the Council in meeting upcoming Public Procurement Regulations (2025), and work on cross-cutting issues like Social Value, carbon reduction, modern slavery and innovation. You’ll also support work linked to the Grenfell Inquiry recommendations — ensuring our contract management approach reflects our commitment to accountability and excellence.
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For further details, please review the Job Description and Person Specification [https://www.rbkc.gov.uk/pdf/jds/Contract%20Management%20and%20SRM%20Officer%20-%20JD.pdf]
What you’ll bring
You’ll be a proactive, commercially minded professional with strong experience working with contracts and suppliers — whether in the public or private sector. You’ll bring the confidence to advise senior officers and the practical expertise to turn good policy into everyday practice.
- Strong communication and relationship-building skills are essential — you’ll need to work collaboratively across the Council, supporting a wide range of contract owners, commissioners and suppliers.
- You’ll have the ability to analyse complex contractual and commercial arrangements, apply sound judgement, and negotiate effectively to secure positive outcomes.
- You’ll combine strategic insight with hands-on delivery, using excellent organisational and project management skills to balance multiple priorities.
- Experience providing training or guidance to colleagues would be a real advantage.
- You’ll also be committed to your own continuous professional development (CPD) in contract and supplier relationship management, keeping up to date with best practice and evolving regulations.
- Above all, you’ll embody our values — Putting Communities First, Respect, Integrity and Working Together — and lead by example in everything you do.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
- You’ll be joining a growing, ambitious and supportive Strategic Procurement team that’s focused on delivering smarter, more sustainable outcomes for residents.
- This is a new role, giving you the freedom and responsibility to make a lasting mark by shaping how we manage contracts across the organisation.
- You’ll have the chance to work on some of the Council’s most important contracts and to build relationships that deliver measurable financial and social value.
- With Government funding pressures increasing, your work will directly influence how the Council continues to provide high-quality, efficient services for our communities.
- We’ll support your development with training, mentoring and access to a broad professional network across local government.
- You’ll work in a hybrid pattern — typically three days a week in the office — giving you flexibility while staying connected to a collaborative, people-focused team.
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About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
This role captures what ‘we’re all in’ means: rolling up your sleeves and working collaboratively across the organisation to get things done. As our Contract Management and SRM Officer, you’ll lead by example — sharing knowledge, improving systems and helping others work more effectively. Your efforts will deliver better value for money, stronger supplier partnerships and real-world impact for our residents.
Interview Details & Role Requirements
Interviews will be held week commencing 24th August 2026
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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