Sharpsmart UK
Contract Manager
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About the Role
At Sharpsmart, we are looking for a commercially minded Contract Manager to own a portfolio of healthcare customer accounts and play a critical role in our growth strategy. This is not a traditional account management role. We are looking for someone who can build influential senior stakeholder relationships, clearly demonstrate value, drive retention, identify growth opportunities and become a trusted partner to our customers.
As Contract Manager, you will manage customer contracts throughout their lifecycle—from mobilisation and day-to-day performance management to review, renewal and continuous improvement. You will work closely with customers and internal operational teams to ensure contractual commitments are understood, delivered and evidenced.
This is a varied role requiring strong commercial judgement, excellent stakeholder management and a practical, solutions-focused approach to resolving issues before they affect customer experience or contract performance.
If you are passionate about delivering excellent customer outcomes, improving commercial performance and building long-term partnerships, we would love to hear from you.
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What you'll be doing
- Own the commercial performance, retention and profitability of a portfolio of healthcare customer accounts.
- Build influential relationships with operational, commercial and executive stakeholders.
- Lead Executive Business Reviews (EBRs), using performance data and insight to shape strategic customer plans.
- Clearly demonstrate the value SharpSmart delivers through measurable service, financial and sustainability outcomes.
- Develop and execute account growth plans that protect revenue and unlock new opportunities.
- Identify and proactively manage commercial, contractual and operational risks.
- Protect contract value and margin through robust scope, pricing and change control.
- Use customer insight, market intelligence and performance trends to identify growth opportunities.
- Partner with Operations, Customer Service, Finance and Sales to resolve issues and improve customer outcomes.
- Build long-term strategic partnerships that strengthen retention, customer advocacy and sustainable growth.
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About you
You will be commercially minded, customer focused and confident managing strategic accounts in a fast-paced service environment. We are looking for someone with:
- Experience managing key customer relationships, contracts or strategic accounts.
- Strong commercial awareness, including revenue, margin, retention and growth.
- The ability to build credibility and influence stakeholders at all levels, including senior leaders.
- Experience leading customer reviews and presenting performance, value and improvement plans.
- Strong communication, presentation and stakeholder-management skills.
- A proactive, organised and solutions-focused approach to resolving issues and managing risk.
- The ability to work effectively with Operations, Customer Service, Finance and Sales teams.
- Confidence using performance data and customer insight to identify opportunities and improve outcomes.
- Experience in healthcare, B2B services, facilities management or another operational service environment would be advantageous.
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