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Contract Manager
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Contract Manager – Soft Facilities Management
Covering Brighton / Crawley / Chichester / Horsham
Monday – Friday, 7:30am – 3:30pm
Up to £45,000 basic + bonus
Electric vehicle provided
We’re looking for an experienced Contract Manager to take ownership of a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance.
This is a hands-on operational role where you’ll be responsible for ensuring services are delivered to a consistently high standard, while managing teams, budgets, client relationships and performance across multiple sites.
The Role
You’ll have responsibility for the day-to-day delivery and performance of the contract, working closely with clients, residents, stakeholders, subcontractors and frontline teams.
Key responsibilities will include:
- Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites.
- Conducting regular audits, inspections, estate walkabouts and risk assessments.
- Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements.
- Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management.
- Managing subcontractors and ensuring quality, compliance and safe working practices.
- Monitoring contract budgets and ensuring expenditure remains within agreed limits.
- Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships.
- Managing customer feedback and service escalations.
- Responding to incidents, hazards and operational issues and implementing corrective actions.
- Identifying and delivering continuous improvement opportunities across the contract.
- Maintaining high standards of Health & Safety and environmental compliance.
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About You
We’re looking for someone with a strong background in Soft Facilities Management who is comfortable managing people, contracts and operational delivery across multiple locations.
You’ll ideally have:
- Proven experience managing soft FM services, particularly cleaning and grounds maintenance.
- Experience managing £1m+ contracts with strong commercial and operational oversight.
- Strong people-management experience, ideally leading dispersed or frontline teams.
- Experience with budget management and exposure to full P&L accountability.
- A track record of managing multi-site facilities management contracts.
- Strong knowledge of Health & Safety, compliance and industry best practice.
- Excellent communication and stakeholder-management skills.
- A full UK driving licence.
- IOSH Managing Safely or equivalent would be advantageous.
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What’s on Offer?
- Monday – Friday working hours, 7:30am – 3:30pm.
- Electric company vehicle provided.
- Competitive salary and benefits package.
- Private medical insurance.
- Enhanced pension scheme.
- Life assurance.
- Additional annual leave.
- Flexible working arrangements.
- Company bonus.
- Retail discounts.
- Employee Assistance Programme.
- Personal development and career development opportunities.
- Cycle to Work Scheme and Season Ticket Loans.
If you’re an experienced Soft FM Contract Manager looking for a role with genuine responsibility across a large, multi-site operation, we’d love to hear from you.
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