OCS
Contract Manager
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About The Role:
Days of Working: This role is based at Lymington New Forest Hospital, working Monday - Friday. Will be some weekend on call. Every 3 weeks. Escalation to help on-site supervisors via phone calls.
An exciting opportunity has arisen for an experienced Contract Manager to lead the delivery of a high-profile Healthcare PFI contract in Lymington. With annual contract revenue of approximately £2 million, this role is responsible for the effective management of integrated Soft FM services, ensuring operational excellence, financial performance, contractual compliance, and exceptional client relationships.
The successful candidate will oversee a broad range of Soft FM services including Cleaning, Patient Feeding, Retail Catering, Portering, Pest Control, Window Cleaning, and Waste Management, driving service innovation whilst maintaining the highest standards of quality, safety, and customer satisfaction.
Key Responsibilities:
Operational Leadership
- Lead the day-to-day delivery of all Soft FM services across the contract.
- Ensure services are delivered safely, efficiently, within budget, and in accordance with contractual requirements.
- Act as the primary operational contact for the client, subcontractors, and on-site teams.
- Manage resources effectively to optimise service delivery and maximise contract profitability.
- Monitor contract performance against KPIs, SLAs, and quality standards.
- Oversee contract reporting, record keeping, and performance management processes.
- Drive continuous improvement and innovation across service delivery.
Client & Stakeholder Management
- Build and maintain strong relationships with NHS stakeholders, the SPV, Hard FM providers, and subcontractors.
- Represent the business professionally through meetings, reporting, and correspondence.
- Act as the key liaison for all service-related matters and contractual performance discussions.
- Identify risks and opportunities, implementing appropriate mitigation and improvement plans.
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Financial Management
- Deliver the contract within agreed budgets and achieve P&L targets.
- Monitor financial performance and implement cost control measures.
- Manage the contract payment mechanism and minimise deductions.
- Support subcontract management to ensure value for money and contractual compliance.
People Management
- Lead, motivate, and develop a diverse operational workforce.
- Manage recruitment, performance management, disciplinary, grievance, and capability processes.
- Conduct annual appraisals and create individual development plans.
- Implement succession planning and support employee development initiatives.
- Foster a positive, high-performing team culture.
Health, Safety & Compliance
- Champion a positive safety culture and lead by example.
- Ensure full compliance with Health & Safety legislation and company standards.
- Manage risk assessments, COSHH, PPE requirements, and accident reporting processes.
- Complete required audits, inspections, and safety reporting activities.
- Ensure all services meet quality, environmental, and regulatory requirements, including HACCP compliance where applicable.
Ideal Candidate Criteria:
- Right to Work in the UK and willingness to undergo a DBS check.
- Proven experience managing complex Facilities Management contracts.
- Strong P&L and budget management experience.
- Experience leading large and diverse operational teams.
- Demonstrable success in stakeholder and client relationship management.
- Strong understanding of contractual compliance, KPIs, and SLAs.
- Experience delivering operational excellence within a healthcare or similarly regulated environment.
- Excellent communication, influencing, and leadership skills.
Desirable:
- Previous Healthcare PFI Facilities Management experience.
- Knowledge of both Hard and Soft FM services.
- Understanding of M&E engineering, asset management, and building maintenance.
- Degree-level education.
- IOSH or NEBOSH qualification.
- ILM Level 5 or above.
- Membership of IWFM, IET, CIBSE, or another relevant professional body.
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About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our Mission:
To make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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