iO Associates
Contract Manager
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Role: Contract Manager
Location: Lincoln (Hybrid; 2 to 3 days per week in-office)
Salary: £40,000 - £55,000 depending on experience
We are recruiting on behalf of an established, market-leading Healthcare Technology & Software provider looking for an experienced Contract Manager to join their commercial team.
In this role, you will take true ownership of a diverse portfolio of customer-facing agreements, bridging commercial objectives and customer requirements while mitigating risk. You will work cross-functionally with Commercial, Legal, Finance, Product, and Operations teams to lead drafting, reviews, renewals, and direct client negotiations.
Key Responsibilities
- Contract Drafting & Negotiation: Draft, review, amend, and negotiate customer-facing commercial contracts (SaaS agreements, SLAs, DPAs, licensing terms, variation letters).
- Stakeholder & Client Engagement: Lead negotiation discussions directly with customers, translating complex legal/commercial concepts clearly to non-legal stakeholders.
- Full Lifecycle Management: Oversee contracts from initial drafting and internal sign-offs through to execution, performance tracking, renewal, or termination.
- Process & Framework Optimisation: Support the rollout of a formal contract playbook, maintain clause libraries and fallback positions, and optimise CRM/Salesforce tracking.
- Compliance & Governance: Align agreements with public sector and healthcare frameworks, support customer due diligence questionnaires, and review DPIAs.
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What We're Looking For
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- Commercial Contract Experience: Proven background drafting, reviewing, and actively negotiating customer-facing commercial agreements (not just administrative date-tracking).
- Detail-Oriented & Independent: Exceptional eye for detail with the ability to manage competing priorities, spot hidden risks, and operate autonomously.
- Clear Communicator: Strong written and verbal communication skills with the confidence to lead customer-facing commercial discussions.
- Valuable Backgrounds (Desirable): Experience in HealthTech, SaaS/Software, NHS/public sector frameworks, or data protection. Familiarity with Salesforce CRM is a bonus.
(Note: A formal legal qualification is not required--practical commercial contract expertise is what matters most.)
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