Andron Facilities Management
Contract Manager
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Job Description
Andron Facilities Management is one of the UK’s largest independent facilities management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family owned organisation, we are looking for a candidate who shares our passion for people, service excellence and continuous improvement.
Job Description
We are looking to recruit a proven Cleaning Contracts Manager for our high value contracts in London.
You will manage the onsite cleaning team and selected sub-contractors, to ensure the agreed client KPI’s and SLAs are met whilst delivering service excellence. Reporting to the Account Manager you will motivate and lead the facilities team to deliver exceptional customer service, whilst maintaining the highest level of both cleanliness and compliance.
Key Duties and Responsibilities
- Manage/monitor contract operation within budget contract specification.
- Continuously develop and improve quality and hygiene standards.
- Monitor customer requirements and demands.
- Keep up to date with changes in legislation and implement accordingly.
- Meet client and company expectations through management of KPIs and SLAs.
- Recruit, train and motivate operational staff and create a culture of development from within.
- Ensure adequate resources are available to the required contract standard.
- Ensure resources are properly stored, used, maintained and controlled as necessary.
- Apply quality control procedures to ensure high standards of service and compliance.
- Manage the day to day delivery of services in line with the contract specification.
- Attend and document monthly client KPI/SLA review meetings and deal with relevant actions professionally.
- Manage any commercial/sub-contractor areas of the contract.
- Work closely with all internal company departments to ensure all reporting requirements are met in line with contract deliverables.
- Understand Health & Safety legislation and responsibilities in relation to your site and the sites that you work within.
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Person Specification
- IT Literate – intermediate/advanced knowledge of Microsoft Office.
- Excellent communication skills, both verbal and written at all levels.
- Have demonstrable relevant experience in contract cleaning.
- Have previous budget accountability including managing a team of employees.
- Have excellent personal management skills and strong motivational and team building abilities.
- Have a flexible approach to work.
- Attention to detail.
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About Us
As a family-owned company, we deliver expert facilities management services across the real estate, banking, public, retail and manufacturing & distribution sectors. From a small carpet cleaning business in 1980, we have grown over the years to become an industry-leading facilities management company, with a team of 2500 employees providing our services to over 900 client sites across the UK.
Our employees are at the heart of our operations and are based across the UK whilst our regional offices are in Aberdeen, Cumbernauld, Warrington and London.
Selection Process
We are an equal opportunities employer, welcoming talent from all backgrounds. Our diverse workforce of 2,500 people represents 65 nationalities, fostering a culture that celebrates differences. We ensure fair recruitment practices and offer adjustments to support candidates during the process.
As a Disability Confident Leader, we support disabled candidates with adjustments throughout the recruitment process.
As Gold Award Holders of Armed Forces ERS, we also welcome applications from the Armed Forces community, recognising the valuable skills and experience they bring.
For any support or adjustments required, please contact careers@andron.co.uk
Salary
£40,000
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