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Contract Manager - Hays
6 Month FTC
London, Leicester or Manchester - 3 days in office per week
About Hays
At Hays, we believe in being long-term partners to our people and customers. As a global leader in specialist recruitment and workforce solutions, we’re passionate about delivering exceptional outcomes and creating a best-in-class experience for our clients. We’re now looking for a Contracts Manager to join our Contracts and Legal function – a key role supporting our commercial success and client engagement.
The opportunity
As a Contracts Manager, you’ll play a critical role in helping Hays maximise commercial opportunities by ensuring contracts are agreed efficiently, accurately, and with strong commercial alignment. You’ll be responsible for managing the full lifecycle of contracts and associated documentation, while working collaboratively across the business to deliver a seamless and professional contracting experience.
Key responsibilities
- Manage a wide range of contractual documentation, including:
- Client terms and Hays Terms of Business
- Supplier agreements within MSP/RPO frameworks
- Third Party Agreements (TPAs), addendums, novation’s and self-bill agreements
- Lead the preparation and review of contract documentation
- Collaborate with internal stakeholders including Legal, Compliance, Finance, HR, Insurance, and Operations
- Partner with bid teams and support pricing discussions where required
- Track contract progress, ensuring timely delivery and resolution of outstanding issues
- Take ownership of contract review processes and governance compliance
- Support Account Managers and Directors with client engagements
- Manage supplier queries, variations, and issues through to resolution
- Facilitate contract amendments and change controls
- Support effective handover of contracts to delivery teams
- Provide reporting on KPIs, work-in-progress and contract status
- Maintain accurate records and ensure alignment to audit and governance standards
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What we’re looking for
We’re looking for someone who is commercially aware, detail-oriented, and confident working across multiple stakeholders in a fast-paced environment.
You’ll bring:
- Strong planning, organisation, and project management skills
- Excellent communication and negotiation skills, with the ability to influence at all levels
- A high level of attention to detail and accuracy
- A proactive, solutions-focused approach
- The ability to manage competing priorities and work under pressure
- Strong stakeholder management skills and a collaborative mindset
- Proficiency in MS Office (Word, Excel, Outlook)
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Commercial & technical capability
- Experience engaging in contract negotiations
- Ability to interpret legal terminology and assess business impact
- Understanding of recruitment practices and fee models
- Confidence evaluating opportunities and contributing to commercial decision-making
What sets you apart
- You take ownership and drive outcomes
- You communicate with confidence and clarity
- You apply commercial judgement to decision-making
- You build strong, positive relationships across teams
- You remain resilient and adaptable in a dynamic environment
Our Values
At Hays, we live by our values every day:
- Be bold and curious
- Own the outcomes
- Be better together
- Champion the customer
Why join us?
This is a great opportunity to join a global organisation where you can make a real impact. You’ll be part of a collaborative, high-performing team and play a key role in delivering value to our clients and the wider business.
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