Invictus Group
Contract Manager
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Contract Manager – West London
Salary: £60,000
Location: West London
Sector: Soft Facilities Management
Contract: Multi-Site
The Opportunity
We are currently recruiting for an experienced Contract Manager to oversee a multi-site soft facilities management contract across London.
This is an excellent opportunity for an experienced FM professional with a strong background in soft services, who enjoys managing multiple sites and is confident leading teams, managing clients and delivering consistently high service standards.
Key Responsibilities
- Manage the successful delivery of a multi-site soft FM contract across London.
- Act as the primary point of contact for the client and key stakeholders.
- Oversee the delivery of cleaning, security, catering, front-of-house and other soft services.
- Lead and manage operational teams across multiple sites.
- Manage subcontractors and service partners to ensure high standards of delivery.
- Monitor performance against KPIs, SLAs and contractual requirements.
- Conduct regular site visits to ensure service standards and compliance are maintained.
- Manage contract budgets, expenditure, procurement and financial performance.
- Review supplier performance and implement corrective action where required.
- Manage client meetings, performance reviews and regular reporting.
- Identify opportunities to improve service delivery, efficiency and customer satisfaction.
- Manage operational issues and ensure appropriate health & safety and compliance standards are maintained.
- Support recruitment, training, development and performance management of site teams.
- Build strong, long-term relationships with clients and key stakeholders.
- Identify opportunities for additional services and contract growth.
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About You
- Proven experience as a Contract Manager within Soft FM.
- Strong background in cleaning, security, catering, front-of-house or wider soft services.
- Experience managing multi-site contracts.
- Proven experience leading and managing operational teams.
- Strong client and stakeholder management skills.
- Commercially aware, with experience managing budgets and financial performance.
- Experience managing subcontractors and suppliers.
- Strong understanding of service delivery, KPIs and SLAs.
- Excellent organisational and communication skills.
- Comfortable travelling between multiple sites across London.
- A proactive, hands-on approach with a strong focus on customer satisfaction.
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Salary: £60,000
This is an excellent opportunity for an experienced Soft FM Contract Manager looking for a multi-site role with responsibility, variety and the opportunity to make a real impact on service delivery.
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