Job Role: Contracts Manager

Working Hours: 40 hours per week, Monday to Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + car allowance/company car

Location: Hybrid/Field-Based - with regular travel to customer sites across the UK and attendance at meetings at our Chester Head Office.

Reporting to: Operations Director

Overview

An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing the delivery of security services across a portfolio of customer sites.

This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse national portfolio.

You will be responsible for leading Site Managers, Security Supervisors, and frontline security teams, ensuring all sites consistently deliver against contractual requirements, Key Performance Indicators (KPIs), and customer expectations. Reporting to the Operations Director, you will act as the primary operational contact for key clients, developing strong stakeholder relationships and driving continuous improvement across the portfolio.

The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and a strong understanding of logistics, warehousing, distribution, and commercial environments.

A full UK driving licence and willingness to travel nationally is essential.

Main Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage labour deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.