Hyperion Partners
Contract Manager - Operations
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Join a leading London-based Housing Association as Contract Manager – Operations
This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance, and accountability are key, we’d love to hear from you.
Core focus of the role
This is not a construction or project delivery role.
Instead, you’ll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services.
Working closely with internal stakeholders, contractors, and external partners, you’ll oversee contract performance, monitor compliance, manage risk, and drive continuous improvement across a diverse operational portfolio.
You’ll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards.
Day-to-day of the role
- Manage operational service contracts throughout their lifecycle.
- Monitor supplier performance against KPIs, SLAs, and contractual obligations.
- Build strong relationships with contractors, service providers, local authorities, and internal stakeholders.
- Identify service failures and contractual risks, implementing corrective action where required.
- Carry out contract audits, compliance reviews, and governance activities.
- Investigate contract breaches and ensure issues are resolved effectively.
- Manage contract variations, extensions, and change control processes.
- Produce clear and insightful performance reports for senior leadership.
- Support continuous improvement by reviewing contract management processes and identifying efficiencies.
- Ensure contracts consistently deliver value for money while maintaining high-quality services for residents.
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Skills you need
We’re looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships.
You’ll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions.
You’ll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation, or another service-led environment.
Essential Experience
- Proven experience managing operational service contracts.
- Strong knowledge of supplier and contractor performance management.
- Experience monitoring KPIs, SLAs, and service performance.
- Excellent stakeholder management and relationship-building skills.
- Strong understanding of contract compliance and governance.
- Experience carrying out audits and managing contractual risk.
- Ability to investigate service failures and implement corrective actions.
- Excellent communication and reporting skills, with confidence presenting information to senior stakeholders.
- Strong analytical and problem-solving abilities.
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What’s on offer
- Join a respected Housing Association making a genuine difference to communities across London.
- Hybrid working with an excellent work-life balance.
- Opportunity to influence contract performance across a large operational portfolio.
- Work closely with senior leadership and play a key role in improving services for residents.
- Competitive salary and comprehensive benefits package.
- Long-term career development within a progressive organisation.
To apply
If you’re an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships, and ensuring contracts deliver outstanding services, we’d love to hear from you.
To apply for the Contract Manager job, fill in the application form below. Your submission will be sent to Molly Horton.
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