Midland Heart
Contract Manager (Retrofit)
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Experienced Contract Manager Wanted: Transforming Homes and Communities
At Midland Heart, we're investing in the future of our homes and communities. As our Contract Manager (Retrofit), you'll play a pivotal role in delivering our ambitious Homes for Modern Living programme alongside our wider retrofit and sustainability strategy.
This is far more than a traditional contract management role. You'll lead the delivery of major investment projects that improve the quality, energy efficiency, and sustainability of thousands of homes, ensuring they're fit for modern living whilst providing an excellent experience for our tenants. From whole-house modernisation and retrofit projects through to contractor performance and customer engagement, you'll be at the heart of transforming our housing stock.
Why Join Midland Heart?
- Opportunity to make a lasting impact on over 35,000 homes and directly contribute to one of the largest housing investment programmes in the region.
- Lead the delivery of our Homes for Modern Living programme, helping modernise homes through major planned investment and retrofit works.
- Support our ambition to improve approximately 6,000 homes to EPC Band C or above by 2030, reducing carbon emissions and tackling fuel poverty.
- Lead and develop a team of Contract Delivery Surveyors whilst managing high-value contractor relationships.
- Shape the future of Midland Heart's property investment strategy through innovation, technical expertise, and exceptional contract management.
- Work collaboratively with tenants, contractors, and internal stakeholders to ensure projects are delivered safely, efficiently, and with customer satisfaction at the forefront.
Responsibilities
As a Contract Manager, you'll be responsible for:
- Managing the delivery of whole-house modernisation, retrofit, and major component replacement projects across our housing portfolio.
- Leading and developing a high-performing team of Contract Delivery Surveyors.
- Managing contractor performance, budgets, programmes, and quality standards to ensure excellent service delivery.
- Undertaking site inspections, analysing property data, and identifying suitable retrofit and planned investment solutions.
- Ensuring projects comply with PAS 2035, CDM Regulations, Health & Safety legislation, and other relevant standards.
- Preparing contract documentation, reports, and project information to support successful programme delivery.
- Working collaboratively with tenants to explain proposed improvements, manage expectations, and ensure a positive customer experience throughout the works.
- Supporting the development of strategies that improve energy efficiency, reduce carbon emissions, and deliver long-term value across Midland Heart's housing stock.
- Building strong relationships with internal teams, contractors, and external stakeholders to ensure successful project outcomes.
- Driving continuous improvement through lessons learned, innovation, and high-quality contract management.
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You Will Join
- Our Property Investment Team, where you'll play a leading role in delivering one of Midland Heart's largest strategic investment programmes.
- Working alongside experienced Surveyors, Senior Contract Managers, and specialist contractors, you'll help deliver modern, energy-efficient homes whilst leading a motivated team and influencing the future direction of our investment programmes.
Ideal Candidate
- Experience managing planned maintenance, retrofit, capital investment, or major works contracts within housing, construction, or property.
- Significant technical experience within construction or maintenance-related contract management, including contractor performance, quality assurance, budget management, and statutory compliance.
- Experience delivering large-scale property improvement, modernisation, or energy efficiency programmes.
- A relevant construction, surveying, or property qualification (or significant equivalent experience).
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Working Arrangements
- As a smart working organisation, you can expect a balance of office, home, and site-based working. Regular travel across Midland Heart's housing portfolio will be required.
About Midland Heart
We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
Interested?
Please see a link to the full Role Profile below. Applying is easy - simply register on our candidate portal, answer our pre-application questions, and submit your CV which together highlight your suitability against the above criteria.
Applications close at midnight on Tuesday 18th August 2026. Assessments are scheduled to take place week commencing Monday 24th August 2026 but are subject to change. Please be advised, however, that we reserve the right to close applications prior to this date, dependent on the volume of applications that we receive.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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