RFM
Contract Manager
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Company Description
RFM is a family-owned facilities management company that provides reliable, high-quality services to public and private sector customers across the UK. As part of the Robertson portfolio of businesses, RFM manages total FM contracts, bespoke integrated service packages, and both hard and soft FM to support customers’ operational and strategic goals. The company focuses on lifecycle and asset management, forward planning, and cost planning to deliver a proactive approach to facilities care. Customers entrust RFM with managed services such as helpdesk, quality management, and energy management, benefiting from consistent standards and responsive support. RFM is trusted across sectors including education, healthcare, hospitality, industry, and local authorities to keep mission-critical facilities operating safely and efficiently, with an ethos of certainty and assurance for customers, people, and communities.
Role Description
The Contract Manager is a full-time, on-site role based in Edinburgh, responsible for overseeing the effective delivery and performance of facilities management contracts. This role includes managing contractual obligations, monitoring service levels, and ensuring compliance with regulatory and client requirements. The Contract Manager will coordinate with internal teams and external partners, manage budgets and forecasts, and support lifecycle and asset management planning. Daily activities involve reviewing performance reports, leading client meetings, addressing issues and escalations, and driving continuous improvement initiatives across hard and soft FM services. The role also includes preparing contract documentation, supporting bids and renewals, and promoting a culture of safety, quality, and customer service.
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Qualifications
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- Experience in facilities management contract oversight, including performance management, service level monitoring, and lifecycle or asset management planning.
- Skills in budgeting, cost control, and commercial management, with the ability to analyze financial data and support contract profitability.
- Strong stakeholder and client relationship management capabilities, including negotiation, communication, and issue resolution.
- Knowledge of compliance, health and safety regulations, and quality management systems relevant to facilities and property services.
- Proven ability to lead and coordinate cross-functional teams, allocate resources, and manage suppliers or subcontractors.
- Excellent organizational, analytical, and problem-solving skills, with attention to detail and a proactive approach to risk management.
- Previous experience in FM, construction, property, or related sectors, ideally within public sector or mission-critical environments.
- Relevant professional qualification or degree in facilities management, business, engineering, or a related field; professional membership (e.g., IWFM) is an advantage.
- Proficiency with contract management systems, CAFM or FM software, and standard office applications.
- Ability to work on-site in Edinburgh, adapting to changing priorities while maintaining a customer-focused mindset.
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