WMJobs
Contract Monitoring Assistant
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Contract Monitoring Assistant
Salary: £29,444 - £31,682
Hours: 37 hours per week
Location: Tarmac Road, Wolverhampton
Job Type: Permanent
Help us deliver safe, quality homes for our customers
We're looking for an organised and customer-focused Contract Monitoring Assistant to join our Asset Compliance team. This is a fantastic opportunity for someone who enjoys working with people, data and processes, and wants to play an important role in ensuring our homes remain safe, compliant and well maintained. Whether you have experience in housing, compliance, administration, customer service, project support or contractor management, we'd love to hear from you.
What You'll Be Doing
As a Contract Monitoring Assistant, you'll support the delivery of key compliance programmes and contracts across Wolverhampton Homes.
Your responsibilities will include:
- Supporting Contract Managers with the monitoring and administration of compliance contracts.
- Maintaining accurate records, databases and performance information.
- Preparing reports, meeting notes and statistical information.
- Liaising with customers, contractors and colleagues to support project delivery.
- Responding to customer enquiries and providing excellent customer service.
- Supporting audits, inspections and compliance activities.
- Assisting with customer engagement, meetings and communications.
- Helping to monitor contractor performance and ensure actions are completed.
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About you:
We are looking for someone who:
- Has excellent administration and organisational skills.
- Is confident working with data, spreadsheets and IT systems.
- Can manage competing priorities and work on their own initiative.
- Has strong communication and customer service skills.
- Can build positive relationships with colleagues, contractors and customers.
Why work for Wolverhampton Homes?
At Wolverhampton Homes, we're passionate about providing good quality homes and excellent services to our customers.
We offer:
- 25 days annual leave plus bank holidays.
- Local Government Pension Scheme.
- Flexible and agile working opportunities where service needs allow.
- Learning and development opportunities.
- Employee wellbeing support.
- Staff discount schemes and travel benefits.
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Equality and Diversity:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.
Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.
Reports To: Contract Manager
Closing date: 9 August 2026
Interview date: 18 August 2026
Contact for an informal discussion / more information:
Matthew Fernyhough - Matthew.Fernyhough@wolverhamptonhomes.org.uk
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