Goom Electrical
Contract Officer
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Company Description
Founded in 2008, Goom Electrical has grown into one of the UK's trusted providers of electrical compliance and project delivery services. Starting as a specialist electrical compliance contractor, we have built long-term partnerships with some of the UK's largest Housing Associations, NHS Trusts and educational institutions. Our core expertise is the large-scale delivery of Electrical Installation Condition Reports (EICRs), supported by robust systems, highly skilled engineers and a proven track record of delivering quality, compliance and exceptional customer service. Alongside our compliance services, we successfully deliver complex Mechanical & Electrical (M&E) projects across the commercial, healthcare and education sectors. As we continue to grow, we're looking for an ambitious Contract Officer to join our expanding team.
The Role
As a Contract Officer, you will take responsibility for the day-to-day administration and coordination of your allocated contracts and clients.
You will work closely with residents, engineers, clients and colleagues to ensure appointments are successfully booked, contractual requirements are achieved, paperwork is completed and our clients receive an excellent level of service.
This is a busy and varied role suited to someone who is highly organised, confident communicating with different people and enjoys taking ownership of their work.
Key Responsibilities
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- Manage the day-to-day administration of allocated contracts and clients.
- Contact tenants and residents by telephone and post to arrange appointments.
- Support and assist the Appointment Bookings Team.
- Proactively manage "no access" appointments and follow the appropriate escalation processes.
- Liaise with clients, engineers and colleagues to ensure works progress efficiently.
- Act as a point of contact for allocated clients and contracts.
- Work towards and achieve personal KPIs and contractual SLAs.
- Identify and escalate issues where insufficient or inaccurate data is preventing successful delivery.
- Answer incoming telephone calls and provide professional customer service.
- Maintain accurate appointment information and contract trackers.
- Draft and issue letters and correspondence to tenants and residents.
- Prepare and update daily summaries, reports and payment applications.
- Ensure all client and contract records are accurate and updated daily.
- Review engineers' paperwork and proactively chase outstanding documentation.
- Ensure certificates and supporting documentation are issued to clients within agreed timescales.
- Provide general administrative support, including maintaining trackers, reports and contract information.
- Work collaboratively with colleagues and managers across Goom Electrical to continually improve service quality and support the growth and profitability of the business.
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About You
We are looking for someone who:
- Has previous administration and customer service experience.
- Has excellent written and verbal communication skills and is confident communicating directly with clients.
- Is organised, self-disciplined, process-driven and results-focused.
- Has excellent attention to detail and takes pride in producing accurate work.
- Has strong time-management skills and can prioritise a busy workload.
- Is comfortable working towards KPIs, deadlines and contractual SLAs.
- Has good problem-solving skills and is able to use initiative.
- Is confident using Microsoft Office and other computer-based systems.
- Can build positive working relationships with clients, residents, engineers and colleagues at all levels.
- Is comfortable working in a fast-paced environment and supporting colleagues when required.
- Is honest, open and has the integrity and drive to deliver an excellent service.
Why Join Goom Electrical?
This is an opportunity to join a growing business where you will be encouraged to take ownership of your contracts, develop relationships with our clients and play an important part in the continued growth of Goom Electrical. We are looking for someone who doesn't simply want to "do the admin", but who wants to understand their contracts, take responsibility for performance and become a valued member of our team.
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