Rapid Pack Fulfilment
Contract Operations Manager
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Location: Oldbury/Droitwich, West Midlands
Contract: Permanent, full-time
Working pattern: Predominantly Monday to Friday and fully site-based, with flexibility during mobilisation and peak periods
The role
Rapid Pack is launching a significant new dedicated co-packing, storage and logistics operation for a major customer.
We are looking for an experienced, hands-on Contract Operations Manager to mobilise the operation and take responsibility for its ongoing performance.
This is not a desk-based contract-administration role. You will own the customer relationship, production performance, labour efficiency, quality controls and financial delivery of the account.
The products arrive in sealed primary packaging. Rapid Pack will undertake secondary packing, labelling, cartoning, pallet building, storage and related logistics. The role does not involve manufacturing products or routinely handling exposed items.
Key responsibilities
- Lead the mobilisation and implementation of the contract
- Act as the principal day-to-day operational contact for the customer
- Translate forecasts into production and staffing plans
- Manage the production lead and wider packing team
- Monitor output, paid labour hours and cost per completed unit
- Build efficient workflows and continuously improve productivity
- Maintain accurate batch, lot, expiry-date, stock, waste and production records
- Ensure hygiene, segregation, traceability and quality procedures are followed
- Oversee first-off, in-process and finished-pack checks
- Investigate complaints, rework and non-conformances
- Implement corrective actions and prevent recurring failures
- Coordinate warehouse, systems and technical requirements
- Produce performance reports for the customer and senior management
- Ensure all chargeable work, materials and services are captured for invoicing
- Control agency labour, overtime and other account expenditure
- Take responsibility for the account’s operational contribution and margin
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Performance measures
- Production delivered to schedule
- Units completed per paid labour hour
- Labour cost per completed unit
- Accuracy, quality and traceability
- Waste, rework and complaint levels
- Agency and overtime control
- Complete and accurate invoicing
- Customer satisfaction
- Account contribution and margin
Experience required
- Management experience in contract packing, third-party logistics, fulfilment, warehousing, light manufacturing or another labour-intensive environment
- Experience leading operational teams and managing performance
- Strong production-planning and workflow-management skills
- Evidence of improving productivity and reducing costs
- Experience managing an important customer account or contract
- Good knowledge of stock control, traceability and quality processes
- Confidence using warehouse-management systems, operational data and Excel
- Strong communication and problem-solving skills
- A genuinely hands-on approach
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Experience with sealed food, supplements, pharmaceuticals, cosmetics or other controlled consumer products would be advantageous but is not essential.
HACCP, quality-management or continuous-improvement training would be useful, although appropriate training can be provided.
Who this role will suit
The position would suit an experienced Operations Manager, Contract Manager, Co-Packing Manager, Production Manager or Senior 3PL Account Manager.
You must be equally comfortable dealing with senior customer stakeholders, analysing labour and margin figures, and working on the warehouse floor to resolve operational problems.
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