Telent Technology Services Ltd
Contract Services Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Job Opportunity
Telent are looking for a Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT / Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts.
Key Responsibilities
As the Contract Services Manager, you will have overall accountability for assigned contracts, ensuring delivery on time and within budget through effective engagement with internal and external stakeholders. You will build and maintain strong customer relationships, developing an in-depth understanding of customer IT and Network environments and their current and future challenges, while ensuring high levels of customer satisfaction.
- You will be accountable for contract performance, ensuring all contractual SLAs and KPIs are met, working closely with Service Delivery Managers to identify root causes and corrective actions in line with continual service improvement
- Oversee continual service improvement initiatives, delivering services in the most cost-effective way alongside Service Improvement Managers and stakeholders
- Analyse complex data to identify trends, efficiencies and best working practices to drive process improvement
- Produce and maintain business documentation in line with document control standards
- You will work closely with Sales and Bid Managers, drawing on industry experience and product knowledge to maximise opportunities for additional revenue through new work streams and contract tenders.
- Oversee contract changes and new mobilisations, ensuring agreed scope changes are captured via CCNs
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who You Are
You will have a background in managing IT / Network contracts and enjoy working in a customer-facing role. You will collaborate closely with technical teams, bid management and service delivery functions.
Key Requirements
- Strong financial, commercial and business acumen, with the ability to clearly articulate contract performance, risks and deliverables at senior and board-level reviews when required.
- Excellent verbal and written communication skills
- QEHS and contract document writing capability
- ITIL Foundation
- SC Security Clearance - UK resident and eligible to obtain
- Excellent organisational and problem-solving skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
Additional Benefits
- Car Allowance
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Our Values
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
#TelentTS IND2
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location