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Overview
At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.
The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:
- Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
- Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
- Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.
Location: Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)
What you will do
Reporting to the National Leader of the Contract Labour Office (CLO), the CLO Specialist will execute processes related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations). Additionally, the Specialist will play a significant role in ensuring operational excellence is achieved by contributing to ongoing improvements to the team’s internal workflows, technology, and documentation. The CLO Specialist:
- Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
- Leverages available technology to optimize CLO use-experience, processes, and usage of team resources.
- Places a key role in optimizing processes and ensuring documentation is updated for relevant stakeholders.
The successful candidate would be responsible for, but not limited to:
Case Management
- Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
- Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers).
- Provide walkthroughs and training on submitting requests within the vendor management system.
- Gather, interpret, and assess information related to the setup and case management of external resources through KPMG vendor management system.
- Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
- Educate and advise stakeholders on course of action.
- Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
- Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
- Be aware of flags that would deem a case to be ‘complex.’
- Collaborate with other members of the team to ensure business needs are met.
- Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
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Process Governance
- Lead or contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities.
- Maintain SOPs, forms & templates, and SNow knowledge articles.
- Ensure all policies and processes are documented and accessible to the appropriate stakeholders and play a lead role in educating and/or training the CLO, Procurement, Offshore team, and HR community on any new processes.
- Be aware of related contingent workforce matters, legislation, policies, and practices.
What you bring to the role
- 3-5 years’ experience dealing with in a case management role.
- Experience with agencies/staffing firms, contract labour, or contingent workforce an asset.
- Superior written and verbal communication skills, in both English and French (bilingualism preferred).
- Demonstrated ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. ITS, Finance, etc.).
- Attention to detail and accuracy is paramount.
- Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity.
- Organized, and able to manage competing priorities for multiple stakeholders.
- Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
- Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
- Demonstrated success on operational, process driven initiatives.
- Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler.
- Experience with working within a vendor management system, like Flextrack or Beeline, is an asset.
- Advanced knowledge of MS Office, especially MS Excel.
- Experience with ServiceNow an asset.
- College or University degree in a relevant field.
This position requires written and oral fluency in English. The successful candidate will be required to support and collaborate with English-speaking colleagues or stakeholders while at KPMG.
KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
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KPMG BC Region Pay Range Information
The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.
AI Usage
We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.
We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.
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