Contract Support

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• Providing support to the client and answering calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client.
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Managing the supply chain and driving them to attend within required SLA’s.
• Driving the engineering team to attend to all callouts within required SLA’s.
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
• Raise and assign work orders to relevant resources.
• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
• Monitoring calls received from the customer through to call completion and updating records.
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems.
• Manage system as a key user on site including PPM records, reactive and reporting.
• Promote and maintain company culture throughout the team.
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
• Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
• Experience of using Dynamics, Concept, Maximo.
• Experience of a similar customer facing role in a medium-sized business.
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• Excellent command of the English language demonstrated through good verbal and written communication.
• Must be detail conscious, accurate, and methodical in approach.
• Strong organizational and communication skills