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About The Role
As a CBRE Contract Support Coordinator, you will provide basic customer service and administrative support to a small to medium Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You’ll Do
- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow up to ensure satisfaction.
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Act as a financial and operational systems client resource.
- Generate reports on open and closed work orders and check status with the appropriate technician or vendor.
- Maintain files on work orders, proposals, and department files. Build vendor files and check the accuracy on completed paperwork.
- Process invoices and ensure accurate cost centre coding.
- Coordinate sub-contractor files, ensuring they are compliant with QHSE requirements.
- Identify cost savings opportunities to ensure customer and financial savings targets are maximized.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Deliver own output by following defined procedures and processes under close supervision and guidance.
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What You’ll Need
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- Up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markup.
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