Ward Talent Team
Contract Support Officer - Entry Level Opportunity - City of London
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Opportunity: Contract Support Officer
Do you have excellent communication skills and a passion for providing exceptional customer service? Are you professional, reliable, and able to remain calm and positive when faced with a challenge? Do you have experience working in a customer-facing, professional, or high-responsibility environment and are looking to develop your career within the security industry?
We are seeking a professional, adaptable, and customer-focused Contract Support Officer to safeguard a prominent facility in London.
About the Role
This is an excellent opportunity for someone looking to develop their career within the security industry. While previous security experience is desirable, it is not essential. We are particularly interested in candidates who can demonstrate strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, logistics, or other professional environments.
The successful candidate will provide exceptional customer service, maintain a clean and professional environment, and support the delivery of a high standard of security across the facility. You will be confident using IT systems, comfortable multitasking, professionally presented, and able to communicate effectively with staff, visitors, and colleagues at all levels.
Key Responsibilities
- Provide exceptional customer service
- Maintain a clean and professional environment
- Support the delivery of a high standard of security across the facility
- Carry out ID checks
- Respond appropriately to emergencies
- Provide information to staff and visitors
- Ensure that any incidents or concerns are reported accurately and professionally
- Act as a point of contact and information center for staff and visitors
- Ensure all visitors and other callers to the company are provided with clear, concise, and professional information in person, over the phone, or by email
- Report any issues to the supervisor or duty manager
- Conduct yourself in a professional manner
- Respond appropriately to emergencies
- Deal with conflict in an appropriate and professional manner when required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Remain vigilant to Health and Safety risks
- Work on your own initiative
- Ensure that the reception area, foyer, staff area, and boardroom are kept clean by supervising cleaning staff members
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Valid SIA license
- Excellent customer service and communication skills
- Experience in a customer-facing, professional, or high-responsibility environment
- Professional attitude and appearance
- Ability to remain calm, positive, and professional when dealing with challenging situations
- Ability to deliver succinct and clear verbal and written reports where necessary
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Strong attention to detail and situational awareness
- Good IT literacy and confidence using computer-based systems
- Ability to work effectively both independently and as part of a team
- 5-year checkable work history
- Willingness to learn and develop within the security industry
- Ability to operate detecting systems and emergency equipment following appropriate training
Benefits
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional Benefits via ReWard Membership
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems, and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us?
Apart from joining our friendly team, we offer:
- Uniform
- SIA Licensing savings scheme
- Cycle to Work Salary Sacrifice scheme
- Pension and Life Assurance benefits
- Opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning, and development programmes for a career path
- In-house Mental Health Team
- Wellbeing Platform
- Inclusive culture recognized in our Diversity Champion & International Inclusion Awards
- MIND Workplace Wellbeing Silver Award holder
- Reward membership including retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
Role: Contract Support Officer
Pay Rate: £14.80 per hour
Shift Pattern: Days, Nights, and Weekends (Minimum 12 Hours)
Location: London
Role Requirements: SIA License
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location