Well Life Clinic
Contracts & Account Manager (NHS)
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Role Type: Permanent, full-time
Location: Hybrid, with regular attendance at Well Life Clinic sites and travel as required
Salary: Competitive
About Well Life Clinic
Well Life Clinic is a fast-growing healthcare provider delivering NHS and private services across neurodiversity care, community elective specialties and private general practice. We combine strong clinical governance, partnership working, digital infrastructure and a growing network of sites to improve access, patient choice and the experience of care.
The company is entering its next stage of growth. We are building a high-calibre commercial function that can protect and deepen existing NHS relationships, enter new markets and convert opportunities into safe, sustainable and profitable services.
Role Purpose
The NHS Contracts & Account Manager will protect, manage and grow WLC's existing NHS contractual revenue. The postholder will be WLC's principal day-to-day commercial contact for an allocated portfolio of integrated care boards, NHS England teams, NHS trusts and other commissioning partners.
The role combines technically strong NHS contract management with proactive account leadership. It requires someone who can interpret contractual requirements, manage risk, maintain constructive commissioner relationships and coordinate decisive action across Commercial, Finance, Operations, Clinical, Data and Legal colleagues.
Core mandate: Retain and strengthen existing NHS business, resolve contractual issues early and create a reliable platform for sustainable account growth.
Key Responsibilities
NHS account ownership and relationships
- Own a defined portfolio of NHS commissioner and partner accounts, maintaining current stakeholder maps, account plans, risks, opportunities and agreed engagement actions.
- Act as the principal day-to-day commercial contact for commissioners, building credible and constructive relationships while protecting WLC's contractual position.
- Prepare for and lead contract review, performance and account-development meetings, ensuring that actions are documented and completed.
- Provide the Chief Commercial Officer and Executive Team with clear intelligence on commissioner priorities, behaviours, risks and opportunities.
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Contract management and compliance
- Maintain an accurate register of NHS contracts, schedules, service specifications, variations, notices, expiry dates, accreditations, reporting requirements and material obligations.
- Interpret the NHS Standard Contract, local contract particulars and associated national guidance, obtaining specialist legal or financial input where required.
- Coordinate responses to individual activity plans, activity-management processes, information requests, contract challenges, disputes and formal escalation processes.
- Manage contract variations, service additions, extensions, renewals and supporting documentation, ensuring that agreed terms are accurate, commercially acceptable and operationally deliverable.
- Ensure that commissioner reporting is timely, proportionate and consistent with contractual requirements, working closely with operational and data teams.
Revenue protection and contract performance
- Monitor activity, contract performance, quality indicators and commercial risk across the account portfolio, escalating material variance and coordinating corrective action.
- Work with Finance to ensure that activity, pricing, invoicing and supporting data are aligned with contractual and NHS Payment Scheme requirements.
- Identify and help resolve rejected invoices, payment delays, coding or reporting issues and areas of disputed activity before they become entrenched.
- Support appropriate contractual notices and formal correspondence, maintaining a clear evidence trail and consistent organisational position.
Retention, renewal and account growth
- Start renewal and extension planning sufficiently early, normally nine to twelve months before contract expiry or the end of time-limited arrangements.
- Identify opportunities to deepen existing NHS relationships through additional pathways, geographies, patient cohorts or commissioned services.
- Qualify material expansion opportunities with the Commercial Development Manager and support a coordinated transition into proposition development and mobilisation.
- Ensure that commitments made during account development are reflected in contracts, operating plans, reporting and financial forecasts.
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Internal coordination and governance
- Work closely with Finance, Operations, PMO, Clinical, Data and Legal colleagues to provide a single organisational view of each material NHS account.
- Maintain clear governance, actions and decision logs for high-risk contractual matters.
- Contribute to commercial planning, Board and Executive reporting and the continuing development of WLC's contracting and account-management playbooks.
Measures of success
- WLC's existing NHS contractual revenue is retained and protected, with avoidable leakage minimised.
- All material NHS contracts, obligations and expiry dates are documented, risk-rated and actively managed.
- Each material commissioner relationship has a current account plan, clear ownership and an appropriate engagement cadence.
- Renewals, extensions and material variations are pursued early and progressed against agreed timelines.
- Contractual reporting is timely and accurate, with no preventable breaches or missed notices.
- Invoice rejections, avoidable payment disputes and aged contractual issues reduce over time.
- Appropriate in-account growth opportunities are identified and converted without weakening contractual discipline.
Key working relationships
- Chief Commercial Officer and Commercial Development Manager.
- Chief Financial Officer, finance, billing and commercial-analysis colleagues.
- Chief Operating Officer, PMO, service leads and operational teams.
- Chief Medical Officer, clinical governance and quality teams.
- ICBs, NHS England, NHS trusts, commissioning support services and other NHS partners.
- External legal, contracting and specialist advisers where required.
Additional information
This job description sets out the principal responsibilities of the role. It is not exhaustive and may be reasonably amended as WLC develops, following discussion with the postholder.
WLC Oxted Limited is committed to equality of opportunity and welcomes applications from people of all backgrounds. Appointment will be subject to satisfactory employment checks and confirmation of the right to work in the United Kingdom.
To apply for this role, please email your CV to: jack.wagstaff@welllife-clinic.co.uk
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