Epiq
Contracts Administrator
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At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary
The Resourcing & Scheduling Coordinator is responsible for managing and optimizing the allocation of resources and scheduling to ensure efficient operations. This role involves coordinating with various departments, managing customer relationships, and ensuring high levels of customer satisfaction.
This role is for 30 hours per week.
Essential Job Responsibilities
- Coordinate the allocation of resources and scheduling to ensure efficient operations and optimal use of resources.
- Manage customer relationships, addressing inquiries and resolving issues to ensure high levels of customer satisfaction.
- Analyze data to identify trends and make informed decisions regarding resource allocation and scheduling.
- Prepare and manage invoices, ensuring accuracy and timely processing.
- Monitor and optimize workforce utilization to improve efficiency and productivity.
- Provide supervisory management to ensure team performance and adherence to organizational standards.
- Implement talent planning strategies to ensure the availability of skilled resources.
- Ensure compliance with quality of service (QoS) standards and implement strategies to improve service quality.
- Solve problems related to resource allocation and scheduling, ensuring timely resolution and minimal disruption to operations.
Qualifications & Requirements
Education:
- Required: High school diploma or equivalent.
- Preferred: Associate or bachelor's degree in a related field.
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Experience:
- Required: Minimum of 2 years of experience in resourcing and scheduling or a related field.
- Preferred: Experience in a similar role within the same industry.
Skills:
- Communication
- Critical Thinking
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Analysis
- Invoices
- Outstanding Organizational Abilities
- Problem Solving
- Quality of Service (QoS)
- Supervisory Management
- Talent Planning
- Workforce Optimization
Certifications:
- Required: None.
- Preferred: Certification in resourcing and scheduling or a related field.
Physical Requirements:
- Ability to work in a fast-paced environment with tight deadlines.
- Ability to handle confidential information with discretion.
The successful individual must be authorized to work in the United Kingdom for any employer and must all be a current resident in the United Kingdom.
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click Here To Learn About Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
- Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & Influences
- Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
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Maximizes Performance
- Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational Success
- Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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