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About The Role
The Contracts Manager will work closely with the Construction Director, Construction Manager, and Head of Customer Service (as well as the other pre-development team members in Technical, Sales, Land, and Commercial teams), to ensure the Company’s aims and objectives are delivered across numerous sites and projects within budget and set timescales. Their principal role is to ensure delivery of the business plan across their allocated sites within the Construction team and achieve all KPI targets set by the business.
Key Responsibilities
Health, Safety & Environment
- Support the business in all HSE matters
- Comply and promote a positive approach to the communication and implementation of the Group HSE policies and promote a positive safety culture within the business, specifically with your communications
- Never behave in a way that may cause injury to themselves or others and lead by example
- Work in an environmentally responsible manner and always set a good personal example of safe behaviour
- Communicate and implement the Regional HSE improvement plan
- Ensure tablet compliance for all HSE docs are achieved
- Effectively communicate all HSE directives and matters to the development teams, SHE Team, and regional office team.
Customer Service
- Ensure the CALA Customer Service process & procedures are followed for IGM, Demo, Home tour, Handover, 7 day visit, and handover of home to our customers to our Customer service dept
- Liaise with our Customer service dept to assist in the management of our customers and provide technical support where/when required
- Manage and communicate all open surveys over your developments for In-House, NHBC 8 week, and NHBC 9 month surveys and feed back any potential issues with a plan for resolution
- Manage any interactions with the NHQB to ensure standards are met.
Programme
- Attend DTM and PTM and prepare build programme and overall logistics for new developments
- Effectively manage live Development Build programmes to ensure all KPI’s and business objectives are met
- Identify early warnings as to potential issues which may affect any aspect of delivery and set structured plan to mitigate
- Work effectively with the Commercial dept to ensure management of the development margin is understood and maintained.
Quality
- Promote the CALA standard and effectively manage the teams to deliver to the CALA minimum standards
- Ensure tablet compliance for all the CALA Quality process is achieved.
Main Accountabilities:
- Act as a Cala leader in line with the standards set out in the Cala Leadership Framework - Contracts Manager
- Be an ambassador for the Cala Sustainability agenda and conduct yourself and your team in a manner aligned to the respective business goals and deliverables
- Proactively controlling site costs through identifying overspend, cost efficient use of resources, managing sub-contractor relationships, and continued discussion with Construction Director
- Work with the site quantity surveyor to plan preliminary costs of a site
- Work with the site Technical Manager to review designs and ensure buildability factors are considered.
- Help create and deliver the MySite Home Passport process prior to any site start and then monitor and control its process delivery through the site teams.
- Monitor site activity against quality standards, productivity targets, and deadlines (PDI & transfers)
- Provide direction, guidance, and support to Site Managers/teams to ensure they know what is expected of them and delegate work appropriately
- Help create and provide clear direction, guidance, and support to the site team prior to site start around all pre-construction activities and plans
- Fully manage and support your teams, key items PDR, Holiday’s, Absence Management, Training, and employee welfare
- Day to day line management of Site Management on allocated sites, including escalated people matters regarding operatives (Forklift Drivers, Labourers)
- Provide support for people issues on site that are escalated by the Site Managers (e.g. absence and performance issues, disciplinary matters, well-being)
- Respond to site/development issues with logic, reason, and decisiveness when required
- Effectively manage multiple developments
- Actively involved in planning sites (e.g. at pre-tender and pre-start stages)
- Manage sub-contractors, consultants, suppliers, and clients
- Assist site teams with escalation of issues with sub-contractors where necessary.
- Produce clear, accurate, well-structured, and timely information for Board reports
- Ensure compliance with company procedures, policies, and goals (e.g. ISO procedures)
- Ensure compliance with our customer service process delivery and ensure that delivery of quality and service is maintained through the site team
- Delivery of site close-out procedures are critical to the success of good customer and cost-effective service. This is a key area for the contracts manager role
- Effectively lead and manage the recruitment, induction, and development of site teams, offering guidance and support where necessary
- Assist the site team or Customer Service department with any escalated complaints from customers and ensure that the complaint is satisfactorily resolved.
- Ensure customer focus is upheld on developments by the site teams and that the necessary empathy is provided
- Oversee and ensure that HSE-related documents are kept up to date and undertake senior manager site inspections, ensuring that audits and reports are produced, liaising with the necessary parties
- Ensure team compliance with Company procedures and legal obligations
- Allocate HS&E responsibilities and duties for site personnel, check understanding, and provide training as necessary
- Maintain and manage construction sites and subcontractors, ensuring all subcontractors follow procedures and processes.
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About You
With proven experience in a similar role, you will have strong people management skills to help the team to ensure the highest health and safety compliance for all. You will also have knowledge of planning the preliminary costs of sites including pre-tender and pre-start stages, and be commercially aware as your role will be accountable for proactively controlling site costs through identifying overspend, cost-efficient use of resources, and managing sub-contractor relationships.
Knowledge, Skills, and Abilities:
- Line Management experience including performance and absence management, disciplinary and grievance procedures, and recruitment and well-being
- SMSTS Level 4
- HNC/BSc in Construction or Building studies (desirable)
- Trade background: knowledge and/or proven experience of the house building sector
- Reliable and Flexible
- Ability to engage with the wider project team for problem solving and to make informed and decisive decisions
- High level of proficiency in various computer packages including MS Office Products - Word, Outlook, PowerPoint, and Excel
- Self-motivated and proactive; acts on own initiative
- Excellent written, verbal, and listening skills
- Attention to detail
- Excellent planning and organizing skills
- Effective Leadership demonstrated to the wider team
- Coach and build the skills and development of the people within your team
- Excellent customer service skills
- Effective at building relationships
- Effectively manage and monitor development plans
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Must have a valid:
- CITB – SMSTS (not an internal version, has to be CITB)
- First Aid at Work (FAW)
- Appropriate CSCS Card
Ideally have a valid:
- Basic Scaffold Theory and Inspection (or CISRS Inspector)
- Site Environmental Management (CITB SEATS or IEMA)
- CITB - Temporary Works Co-ordinator (TWC)
- Have experience working to NHBC standards
- Held previous position conducting this role
- Experience in house building project management.
Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK. We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products, and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute, and do their best work. If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterized by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging, and be comfortable being themselves at work.
We offer an excellent benefits package of 34 days holiday (including public holidays and increasing by a day each year to a maximum of 40), the option to buy or sell up to 5 days holiday, private healthcare, enhanced salary sacrifice pension contributions of 5% employee, 10% employer, ULEV car scheme, Employee Assistance Programme, retail discounts, and much more! (Some benefits will be pro-rated if you were to join on a part-time basis)
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