Mole Valley District Council
Control Centre & Corporate Services Manager
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About the role and team
Mole Valley Life (operated by Mole Valley District Council) is dedicated to helping older and vulnerable people live gloriously ordinary lives, both safely and independently through Technology Enabled Care (TEC), Community Transport, and proactive wellbeing services.
As the Alarm Receiving Centre (ARC) & Corporate Services Manager, you will play a critical operational and strategic leadership role in delivering 24/7 lifeline support and corporate monitoring services across our community. Acting as the Design Authority on behalf of Mole Valley Life, you will oversee end-to-end service resilience, lead high-performing teams, manage contract relationships, and drive continuous improvement in line with TSA Quality Standards Framework (QSF) standards.
This role directly supports the Council’s strategic goal to foster safe, healthy, and independent communities while growing corporate proactive and monitoring partnerships. You will lead, mentor, and manage Control Centre Team Managers, Emergency Call Handlers, Proactive Services, and Community Wellbeing Responders, fostering a supportive, integrated, and high-performing team environment. Full induction and continuous professional development in TEC platforms and leadership will be provided.
What we are looking for from you
Experience & Leadership:
- Substantial experience in a similar operational environment managing teams, preparing shift rotas, and delivering support services for older or vulnerable individuals.
Contract & Stakeholder Management:
- Demonstrable experience in managing contract performance, stakeholder engagement, client liaison, and business development.
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Technical Knowledge:
- Knowledge of call handling platforms (ideally Enovation UMO), business continuity planning, risk management, GDPR, and Safeguarding legislation.
Education & Qualifications:
- Educated to degree level or equivalent relevant industry experience.
- First Aid at Work certified (or willing to obtain).
Requirements & Licenses:
- Full UK Driver’s Licence (maximum 6 points).
- Willingness to participate in on-call emergency procedures and work flexible hours/shifts to support 24/7 service coverage.
Why should you join us?
What’s in it for you?
- Hybrid working supporting our Climate Change Strategy
- Free onsite parking at Pippbrook offices
- 24 days annual leave, rising to a maximum of 28 days a year (plus Bank Holidays)
- Excellent pension scheme including employer’s contribution of 15%
- Annual flu vaccinations and health checks
- Employee Assistance Program and Mental Health First Aiders to support your everyday wellbeing
- Cycle to works scheme (now 3K)
- Dorking Halls/Pippbrook House discounts
- Leisure Centre discount
- Free Eye test
- Beautiful, well-connected location in Surrey Hills, easy access to outdoor activities
- Staff events
- Family oriented organisation
Further info
About us
Mole Valley Life operates a TSA QSF-accredited 24/7 Alarm Receiving Centre delivering vital Technology Enabled Care (TEC) services, proactive wellbeing calls, and community support.
For an informal chat about the role, please contact Stuart Cole or 07920 700371 (on leave 1st August -7th August).
Important dates
- Closing date for applicants: Noon on Wednesday 19th August
- Interview dates: 25/26/27 August
DBS
- Enhanced
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Driving License
- Yes – maximum 6 points
Shift pattern/rota
- Standard week Monday to Friday, but role is required to be part of the on-call emergency duty rota
Local Government Reorganisation (LGR)
Mole Valley District Council is preparing for a major transformation through Local Government Reorganisation (LGR) which will come into effect on 1 April 2027. The aim of LGR is to create a more streamlined, efficient and locally responsive system of government that strengthens public services. You can find out more about the LGR on the Surrey LGR Hub website.
Mole Valley District Council will become part of the new East Surrey Unitary Council and this authority will be responsible for all services in the eastern part of the county.
As we move toward LGR, we want to reassure all applicants that roles linked to Mole Valley District Council will continue beyond the transition period and arrangements are in place to ensure that staff will transfer on existing terms and conditions to the new East Surrey Council.
How to apply
CV - Click Apply Online, complete the short application form and upload your up to date CV demonstrating you meet the essential skills and experience of the job description and person specification.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
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