West Mercia Police
Control Room Contact Handler
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We’re on a journey to shape the future of policing in our three counties and we want you to be part of it.
We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career.
Please submit your application as soon as possible - We are working towards intakes in January, March, June, September 2027
The final closing date for applications is 23:55 on Saturday 10th October 2026.
There are opportunities for career advancement within the OCC for those who wish to develop further, into roles such as Dispatchers and Supervisors. We are interested to hear from you if you are looking for a new career or a career change.
The main purpose of the role is to:
- Receive and record emergency and non-emergency requests for policing service
- Determine the level of response required
- Provide resolution at the first point of contact, where appropriate
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We are seeking keen, committed and talented individuals to join us within our new, state of the art Control Room based on our Headquarters site at Hindlip Park, Worcester.
We expect successful applicants to commit to a minimum of 2 years with the control room. In exchange for your commitment, we will offer you excellent terms and conditions, training and career prospects.
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5.
Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.
If you are viewing this advert on a job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.
This role is subject to an assessment centre prior to the interview.
Why work for us?
- 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
- Generous pension scheme
- Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Gym membership discounts.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
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To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
We embrace diversity and welcome applications from everyone.
If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)
Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process
*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)
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