Mitie Cleaning & Hygiene Services
Control Room Operator
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Control Room Operator (Regional Security Control Centre)
Location: Canary Wharf, London
Pay Rate: £16.58 per hour
Hours: 12-hour shifts (07:00-19:00 / 19:00-07:00)
Shift Pattern: 4 on, 4 off (days, nights, weekends and bank holidays)
Job Overview
We are seeking an experienced and highly professional Control Room Operator to join our Security Operations Team based at Canary Wharf, London.
Working within the Regional Control Centre (RRCC), you will play a critical role in protecting the client's people, assets, operations, and reputation. The RRCC serves as a central intelligence and security hub, supporting a UK-wide estate and global travel risk management function.
As a Control Room Operator, you will be responsible for CCTV surveillance, security monitoring, incident management, emergency response coordination, intelligence gathering, and security escalation. You will act as a key point of contact for security incidents, liaising closely with on-site security teams, stakeholders, external agencies, and a dedicated threat monitoring and intelligence service.
This role requires excellent situational awareness, strong analytical skills, and the ability to remain calm and make informed decisions in a fast-paced environment.
What We're Looking For
Essential Requirements
- Minimum 3 years active experience working within a Security Control Room or security regional Operations Centre environment.
- Valid SIA Door Supervisor Licence and SIA CCTV Licence.
- Valid Emergency First Aid at Work (EFAW) or First Aid at Work (FAW) certification.
- Strong experience operating CCTV and video analytics systems.
- Strong experience managing access control systems.
- Excellent observation skills and situational awareness.
- Strong incident management and report-writing experience.
- Excellent communication and stakeholder engagement skills.
- Strong IT skills, including Microsoft Office applications.
- Ability to remain calm and make sound decisions under pressure.
- Ability to work independently and as part of a team.
- Willingness to undertake additional training and development.
- Successful completion of DBS and media screening checks.
Key Responsibilities
CCTV Monitoring & Surveillance
- Monitor and operate advanced CCTV and video analytics systems.
- Conduct proactive surveillance of key locations across the client's estate.
- Identify suspicious activity and potential security threats in real time.
Threat Detection & Incident Management
- Monitor emerging risks, threats, and incidents through multiple intelligence sources.
- Assess security incidents and coordinate appropriate responses.
- Escalate incidents in accordance with established procedures and security protocols.
- Support emergency response activities and business continuity arrangements.
Access Control & Security Systems
- Manage and monitor access control systems and alarm platforms.
- Administer access permissions, access groups, and recertification activities.
- Ensure alarms and security events are responded to promptly and effectively.
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Communication & Coordination
- Act as the first point of contact for security-related escalations.
- Communicate effectively with security officers, workplace teams, travel risk teams, and stakeholders.
- Support information sharing and intelligence reporting across the wider security network.
Compliance & Reporting
- Maintain accurate incident logs and records within security management systems.
- Produce detailed incident reports and intelligence summaries.
- Support audits, compliance reviews, and monthly system testing requirements.
- Ensure all activities are completed in accordance with company policies, Assignment Instructions (AIs), and Standard Operating Procedures (SOPs).
Emergency Response
- Assist during emergency situations and critical incidents.
- Coordinate with emergency services and relevant stakeholders.
- Support decision-making by providing accurate and timely information to the Control Room Commander.
Desirable Skills & Experience
- Experience in intelligence gathering, threat monitoring, and risk assessment.
- Knowledge of travel risk management processes.
- Understanding of the Disruptive Effects Framework and security risk mitigation strategies.
- Experience supporting large corporate or multi-site security operations.
- Knowledge of security management systems and data analysis tools.
- Familiarity with AI-enabled monitoring technologies and advanced security platforms.
Person Specification
The Ideal Candidate Will Demonstrate
- Exceptional attention to detail.
- Strong analytical and problem-solving abilities.
- Professionalism, integrity, and reliability.
- Excellent verbal and written communication skills.
- Confidence engaging with stakeholders at all levels.
- The ability to effectively manage competing priorities.
- A proactive approach to learning and continuous improvement.
- High levels of commitment to customer service and operational excellence.
Health & Safety Responsibilities
- Follow all company and client health and safety policies and procedures.
- Report hazards, unsafe conditions, and equipment defects promptly.
- Use all work equipment and PPE correctly and in accordance with training.
- Report any training requirements or health and safety concerns to your Line Manager.
- Support a safe working environment for colleagues, visitors, and contractors.
Information Security Responsibilities
- Comply with all Mitie Information Security policies and procedures.
- Maintain confidentiality of client and company information.
- Identify and report information security risks.
- Report all actual or suspected information security incidents promptly.
- Ensure sensitive data is handled appropriately and securely at all times.
What We Offer
- Competitive pay of £16.58 per hour.
- Opportunity to work in a flagship corporate security environment at Canary Wharf.
- Ongoing training and professional development.
- Exposure to advanced security technologies and intelligence-led operations.
- Career progression opportunities within a leading security organisation.
- Supportive and professional team environment.
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If you are an experienced Control Room professional with a passion for security operations, intelligence-led decision-making, and delivering exceptional service, we would like to hear from you.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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