Control Room Shift Manager

Better places, thriving communities.

Join us and help deliver the exceptional, every day.

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Control Room Shift Manager - CCTV - Cabot Circus Bristol - Pay Rate £16.22 an hour

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Mitie has a great opportunity at Hammerson Cabot Circus Shopping Centre. We are looking for a Control Room Shift Manager to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00), with a pay rate of £16.22 per hour. SIA CCTV Licence is essential for this role.

Benefits Package

• Employee Shares Scheme
• Staff Retailer Discount
• Discount Scheme
• Free Staff Parking
• Pension Scheme
• Extensive Training Package
• Childcare Vouchers
• Cycle to Work Scheme
• Give as you earn
• Salary Finance
• Competitive Holiday allowance
• Competitive Pay Rate
• Life Cover
• Share Incentive Plan
• Save as you earn
• Virtual GP
• Employee Assistance & Counselling

Job Description

Main Duties

• Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of;
• All common and public areas of the shopping centre
• The Client emergency and evacuation procedures
• Officer time and attendance
• Health, safety & welfare of the Mitie site-based team
• Incidents that affect The Client and Mitie
• Business Continuity Planning centred on the continued operation of the control room and shopping centre
• Client building security and safety
• Providing a high standard of response to telephone and email enquiries
• Supervision & support for all Mitie on site personnel
• Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
• Update and collate incident information, Daily Reports and Flash reports.
• Serious incident tracking and management.
• Absence & lateness reporting.
• Systems Fault reporting.
• Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
• Ensure all incidents are logged and managed effectively through to completion.
• Effectively communicate business issues to the relevant centre departments.
• Maintain the standards of the Security for access / egress and visitor regulation.
• To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
• Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
• To develop and maintain good working relations with applicable local agencies and services.
• Any other reasonable request from management or client.
• Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
• Ensure compliance with the CCTV Policy and audit trail.
• Ensure the issue of keys is in line with procedure and fully auditable.