Mitie Cleaning & Hygiene Services
Control Room Tactical Lead
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Job Overview
About the Role
An exciting opportunity has arisen for a highly motivated and experienced Control Room Tactical Lead to join the Civilian Guard Force.
Working within a busy and dynamic Control Room environment, you will act as the principal tactical advisor, providing expert guidance on security operations and incident management. You will play a pivotal role in supporting operational decision-making, including managing resources during the initial stages of incidents, directing staff deployment where required, maintaining accurate resourcing data, and ensuring effective communication between the Control Room, operational teams and senior management. The role may also involve supporting operational assurance activity, including investigations where required.
This role is ideally suited to an experienced security professional with strong operational judgement, effective resource management skills, excellent analytical ability, and the confidence to influence and advise at all levels.
Salary: £50,000
Shift Pattern: 4 on, 4 off (2 Days / 2 Nights, 12-hour shifts)
What You'll Be Doing
Operational Support
- Represent the Civilian Guard Force within the facility Control Room.
- Provide tactical advice and guidance during security incidents and operational events.
- Monitor ongoing security operations and recommend appropriate responses.
- Support the management of incidents, escalations, and operational decision-making.
Resource Management
- Manage and coordinate staff and operational resources during the initial stages of incidents, including directing deployment where required.
- Manage, maintain and update accurate resourcing data to support effective planning, reporting, and operational decision-making.
- Identify and escalate resourcing gaps, risks or pressures to Operations Managers and relevant stakeholders.
Operational Assurance
- Support operational assurance activity across the Civilian Guard Force, helping to maintain high standards of accuracy, consistency, and compliance.
- Review operational information, reports and records to identify trends, risks, learning opportunities, and areas for improvement.
- Provide proportionate assurance support where required, including a review of investigation-related information where it supports operational learning or decision-making.
Governance & Reporting
- Conduct quality reviews of operational reports submitted by officers.
- Identify trends, learning opportunities, and areas for continuous improvement.
- Provide professional advice on operational reports, information and intelligence, investigation findings, and improvement recommendations.
- Maintain accurate records and ensure compliance with all relevant procedures and policies.
Stakeholder Engagement
- Attend daily security and operational meetings.
- Represent the Civilian Guard Force in discussions with key stakeholders.
- Gather, analyse and disseminate relevant operational intelligence.
- Brief Operations Managers and the Head of Operations on incidents, resourcing risks, emerging issues and investigation outcomes where relevant.
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Continuous Improvement
- Promote high standards of professionalism and operational excellence.
- Support the development of officers through coaching, mentoring, and constructive feedback.
- Contribute to the review and enhancement of security procedures and operational processes.
- Foster a culture of accountability, professionalism, and continuous improvement.
Essential
What We're Looking For
- Experience within a security, law enforcement, control room, resourcing or operational management environment.
- Strong operational assessment skills, with experience producing, reviewing, or quality assuring detailed reports.
- Experience quality assuring operational reports, resourcing information and/or investigations.
- Excellent verbal and written communication skills.
- Ability to assess incidents, analyse information, and provide tactical advice under pressure.
- Strong organisational, analytical, resource management, and decision-making skills.
- Proficient in Microsoft Office applications including Word, Excel, and Outlook.
- Ability to build positive and effective working relationships with a range of stakeholders.
- Ability to obtain and maintain DV and NPPV security clearance
Desirable
- Experience within a Command & Control, Security Operations Centre or Control Room environment.
- Experience presenting or briefing senior managers and stakeholders.
- Knowledge of incident management methodologies.
- Experience working within a highly regulated or critical national infrastructure environment.
Personal Attributes
The Successful Candidate Will Demonstrate
- High levels of integrity and professionalism.
- Exceptional attention to detail.
- Sound judgement and decision-making capability.
- Confidence to challenge, influence and advise where necessary.
- The ability to remain calm and effective under pressure.
- Strong communication and interpersonal skills.
- A commitment to maintaining the highest standards of security, resourcing accuracy, operational assurance, and continuous improvement.
Benefits Package
At Mitie, we value our people and offer a comprehensive range of benefits designed to support your health, wellbeing, finances and career development, including:
Health & Wellbeing
- Virtual GP service
- Employee Assistance Programme (EAP)
- Mental health and wellbeing support
- Occupational health support
- Access to wellbeing resources and initiatives
Financial Benefits
- Competitive salary
- Company pension scheme
- Employee Shares Scheme
- Life assurance
- Flexible benefits package, including dental and mobile phone insurance options
- Financial wellbeing support and discounts
Lifestyle Benefits
- Cycle to Work Scheme
- Shopping, leisure and retail discounts through Mitie's benefits portal
- Technology and lifestyle discounts
Leave & Work-Life Balance
- Annual leave allowance plus bank holidays
- Buy annual leave options
- Family-friendly policies
- Structured shift patterns providing work-life balance
Career Development
- Access to Mitie Learning Hub
- Leadership and management development programmes
- Professional qualifications and training support
- Opportunities for internal progression
- Experience working within one of the UK's most highly regulated and security-critical environments
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Recognition
- Recognition for a job well done through Mitie's reward and recognition programmes
- Awards celebrating exceptional performance and contribution
Why Join Us?
This is a unique opportunity to influence operational security. You'll play a key role in supporting the Civilian Guard Force, safeguarding site operations, and driving continuous improvement across security, resourcing and operational assurance practices.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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