How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary / Purpose
To manage on shift NCC operations to ensure the team delivers its primary objective of monitoring the Health Safety and Welfare of all G4S SSUK field-based personnel
Being a central point of contact on shift for NCC Operators, Operations Support Management and the wider SSUK business in matters relating the NCC and issues reported from frontline operations
Monitoring of NCC Operator performance and supervising the process of quality assuring the performance of team members
Directing NCC Operators on all operational workloads
Supervising escalation procedures and incidents when required
Provide support to NCC Manager and Operations Support management in collating and presenting management data relating to NCC
Assist the NCC Manager and Operations Support Management with internal and external audit preparation and the upkeep of the NCC BCP plan.
Assist the NCC Manager and Operations Support Management team with ad hoc tasks as required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Be a key stakeholder in the process of continually improving NCC processes and systems
Responsibilities / Accountabilities
- To report directly to the NCC Manager on all issues affecting the NCC
- Monitoring, Management of NCC personnel with their team
- Meeting with NCC Operators to carry out monthly 1-2-1 performance appraisals
- Ensure team members are properly briefed on operational issues
- A central point of contact for matters relating to the NCC for the wider SSUK business
- Management of Ad-Hoc work and its division amongst the on shift team
- Daily / End of week / monthly collation and checks of management data
Core Competencies
- Excellent communication and interpersonal skills at individual, team and management level
- Be the on shift ‘expert’ in NCC processes
- Be the on shift ‘expert’ in NCC systems such as Javelin and RingCentral
- Able to build, develop and maintain positive working relationships with the NCC team and wider SSUK business
- A self-starter with excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit G4S, and can effectively operate with the minimum of supervision and direction
- Able to work under pressure, with a confident and resilient nature when dealing with operational issues
- Ability to prioritise and manage tasks and directives in a challenging environment
- Able to produce informative, concise and accurate reports and management information
- Numerate and literate and experienced with the Google suite of productivity tools
- Flexible approach to working hours where required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
KEY PERFORMANCE MEASURES
- Leading of the on shift team
- Effective management of the on shift team in line with Company Policies and Procedures
- To make sure the on shift team hit their targets as set by the NCC Manager
- Analysis of staff issues and providing feasible solutions to real time issues
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location