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Ready to shape the COO agenda for Markets and Securities Services in Europe?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
As Chief Operating Officer for Markets and Securities Services (MSS) in Europe you’ll partner closely with the Regional MSS Head to deliver the MSS business strategy within risk appetite. This is a multifunctional COO role spanning business management, operations, non-financial risk, finance, compliance and transformation across a regulated environment. You’ll keep tight oversight of cost management and profitability while helping deliver future business capabilities through multi-year transformation plans. The role manages a central business management team and provides functional management for the HBUK COO and team while coordinating cross-Europe deliverables with the Continental Europe leadership team. You’ll represent MSS across global, regional and entity forums including regulation, people and transformation. Success means clear execution governance, strong operational controls, sustained cost outcomes and consistently high standards of client service including effective handling of major incidents.
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What you'll be doing
- Shape and deliver regional and global strategy execution for MSS with clear plans, governance and oversight
- Partner with the Regional MSS Head to translate customer insight into priorities and actions across the business
- Oversee MSS operational plans and priorities to underpin the strategy with effective front-to-back processes and controls
- Run core business management activities to deliver agreed service standards, results and outputs
- Establish cost management across MSS HCIB including budget setting, monitoring, forecasting and ownership of direct costs
- Define how the operating model translates into process, technology and data architecture for MSS
- Coordinate technology, operations and global function services through OKRs and SLAs to improve efficiency and transparency
- Chair the regional MSS Incident Management Team and prioritise resolution of operational, commercial and reputational issues
What we're looking for
- Bring substantial experience across COO disciplines within Markets and Securities Services or closely related banking environments
- Demonstrate experience partnering with senior executives and Boards including engagement with regulators
- Show a strong track record in cost management, budgeting and financial oversight for a business area or region
- Evidence delivery of multi-year transformation or change portfolios with effective change governance and controls
- Bring experience in operational risk, controls and the Three Lines of Defence including audit and regulatory remediation
- Demonstrate major incident management experience and an outcomes-led approach to client service
- Show the ability to translate operating model intent into practical process, technology and data requirements with stakeholders
- Communicate clearly in writing and verbally and influence across global functions, technology and regional teams
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Building sustainable MSS performance in Europe
This role sits at the centre of how MSS in Europe runs - from strategy execution and cost management to risk oversight and service continuity. You’ll create the conditions for strong operational performance today while helping build the capabilities the business needs next. If you want scope that spans regulation, transformation and front-to-back delivery with senior visibility across the bank this is a rare platform. Apply to help shape how MSS delivers for clients and colleagues across Europe.
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