Engagement

• Airline scheduling teams
• Airports capacity and operational teams
• Other industry stakeholders
• Senior executives up to Director Level

Scope

• Reports to Coordination Lead
• Through the allocation of the airports capacity, indirectly impacts the strategy/revenue of airport customers with a turnover of c£xm per annum. *Applies when Coordinator has direct account management responsibility

Principle Accountabilities

• Allocate slots and schedules within agreed coordination parameters in accordance with industry guidelines, regulations, and standards.
• Use data analysis techniques to monitor the use of airport slots by the airlines to ensure they are used at the correct times and across the agreed timescales.
• Provide high quality and timely schedule analysis, information, and reports to airports management teams and meet all the deadline dates of the scheduling calendar.
• Find optimal solutions to scheduling problems and make best use of airport capacity; encourage cooperation between airlines and exercise appropriate discretion. Ensure response to slot requests within response time standards and maintain accurate and up-to-date schedule database information.
• Follow ACL processes to ensure compliance and delivery of company KPIs.
• Deliver personal and company objectives.
• Participate in committees responsible for matters of airline scheduling and airport capacity; seek ways to improve capacity, utilisation, operational performance, and scheduling flexibility.
• Deliver a proactive and personalised service to airline customers, helping them solve their scheduling problems.
• Provide proactive analytical support for airport customers, delivering excellent service and enhancing the range of services offered and where possible charge for additional services.
• Participate and deliver long-term forecasting and consultancy work as required.
• Contribute to system development to best place ACL to meet the changing needs of customers and the wider aviation industry.
• Fully understand and promote ACL Products and Services to new and existing customers and identify revenue opportunities for the Commercial Manager to follow up.
• Understand and develop core competencies as detailed in the ACL appraisal process and own your Personal Development Plan to ensure delivery.
• Represent ACL at IATA Schedules Conferences and EUACA Schedule Optimisation Meetings as required.

Compliance

• Act in a neutral, transparent, and non-discriminatory way at all times.
• Comply with all applicable rules, regulations, legal, and statutory requirements.
• Comply with all applicable industry guidelines where appropriate.

PERSON SPECIFICATION

Qualifications and Knowledge

• Good general education to GCSE level C.
• Ideally, a minimum of 2+ years’ experience in a customer service environment.
• Strong written, numeric, and computer literacy.
• Knowledge or experience of airport capacity management and/or airline network planning would be useful but not essential.
• Successful candidates must have the right to live and work in the United Kingdom.

Skills

• Good at building relationships and rapport with customers and stakeholders.
• Able to communicate effectively.
• Planning and organisation.
• Ability to review issues, take a balanced decision, and anticipate risks.
• Analytical skills including quantitative analysis and statistics.
• Preparing and presenting statistical information.
• Ability to work under pressure and deal with multiple issues.
• Self-motivated, enthusiastic, and passionate.
• High level of integrity, ethics, and standards.
• Languages – English essential.

All applicants are required to submit their current CV and covering letter including answers to the following questions:

• What do you consider to be good customer service? (Max 250 words)
• What do you think the biggest challenges are for ACL in the next five years? (Max 250 words)