Georgia State University
Coordinator, Testing Services
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Testing Services Coordinator - Newton Campus
These are exciting times in the Testing Services Department - NEWTON Campus. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
The Testing Services Department is seeking (1) Testing Services Coordinator - NEWTON Campus to join the already awesome team on the Newton Campus taking the department to the next level of excellence!
WHAT MAKES The Testing Services Department A GREAT PLACE?
- Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
- A knowledge-sharing organization that works collaboratively.
- Professional development opportunity and mentorship.
- A rapidly growing center within an academic setting.
Here Is What You Will Do:
The Coordinator of Testing Services - NEWTON Campus is responsible for the day-to-day operations of the testing center. This position is responsible for the consistent delivery of testing services that are professional, prompt, convenient, and delivered in a manner that reflects good customer service. Additionally, the Coordinator establishes the testing calendar for the center, orienting and training staff, evaluating the testing staff performance, and promoting ongoing staff development. This position maintains the center's testing records, produces monthly, annual, and other reports as requested. Using this data, the Testing Coordinator will analyze departmental operating procedure and implement changes to improve operations as appropriate. This position is responsible for the receipt, security, and return of highly confidential test records and files. The Coordinator of Testing ensures that students have equity of access to testing services. This position works with the Director, Assistant Directors, and other Coordinators of Testing to maintain a seamless delivery of testing services across the College. This position will work with other GSU departments and the community to deliver exams.
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Job Duties:
- Supervises staff and testing services at their campus
- Proctors exams in accordance with policies and guidelines
- Maintains a secure testing environment and ensures staff does the same to maintain vendor requirements
- Coordinates with vendors regarding issues with exams, data retention, in conjunction with staff and based on state and/or vendor requirements
- Trains staff in proper proctoring, customer service, and data retention
- Uses data on campuses to analyze testing events and develop strategies for future testing, or identify areas where testing services can improve
- Works with campus departments to answer test-related questions; tables at events to promote the benefits of exams
- Organizes group testing on or off-campus
- Performs other related duties as assigned
Qualifications
Minimum Requirements:
- Bachelor's Degree and two years of related experience; or a combination of training and experience.
Preferred Hiring Requirements:
- Knowledge of Testing services, proctoring, and security standards
- Customer service knowledge, and ability to address needs of students while maintaining vendor standards for security
- Knowledge of the Georgia State University (GSU) campus preferred
- Ability to create reports and analyze data to review the effectiveness of test offerings at the campuses supervised
- Ability to troubleshoot technology issues and work with GSU IT and exam vendors
- Ability to work with a wide variety of stakeholders in exams (examinees, parents, vendors, officials from other schools)
- Ability to follow oral and written instructions
- Ability to pass a criminal background investigation
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Job Details
- Shift: 8:30-5:15
- Salary: $47,500 - $50,353
- Pay Grade: 17
- FLSA Status: Exempt
- Job Type: Full Time (Benefits Eligible)
- Job Posting: 10/06/26, 3:09:11 PM - 10/20/26, 10:59:00 PM
Special Instructions
To be fully considered for this position, all applicants must submit the following at the time of submission:
- A complete and accurate GSU application
- Resume
- Cover Letter (optional)
- 3 Professional references
Georgia State University Values
- COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university
- IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility
- TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place
Equal Employment Opportunity
Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, or protected veteran status. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.
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