Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Workplace Coordinator at Hines, you deliver a seamless workplace experience by integrating elevated hospitality with efficient day-to-day operations. You create a welcoming, engaging environment through curated amenities, events, and personalized service, while also ensuring the workplace runs smoothly and reliably.

You coordinate employee and guest experiences, support workplace transitions, and provide onsite services, partnering closely with Property Management and vendors to maintain high operational standards. This role balances front-of-house engagement with back-of-house execution—ensuring both the experience and the infrastructure that supports it are consistently exceptional.

As the Workplace Coordinator, your objective is to foster a high-performing, service-oriented workplace where every occupant and visitor feels valued, supported, and inspired. Responsibilities include, but are not limited to, participating in:

• Create a welcoming environment by proactively engaging, connecting with and assisting all occupants and guests, ensuring everyone feels valued and part of the community.
• Deliver personalized service that prioritizes individual needs and fosters belonging. Answer and direct needs, troubleshoot issues, resolve inquiries, ensuring a high level of day-to-day workplace support.
• Coordinate meeting and event logistics, including conference room scheduling, AV setup, catering, and signage.
• Partner closely with the Workplace Services Manager to support facilities-related activities and ensure alignment on priorities and service delivery.
• Partner closely with the Assistant Manager – Workplace Experience to execute and evaluate events that engage occupants and guests.
• Administer and maintain amenity spaces and offerings, ensuring they meet defined workspace standards. Reset and inspect spaces before and after use.
• Register and check in visitors, coordinate with security and hosts to greet visitors, and manage parking validations.
• Assign office access, issue, track and cancel access cards and security credentials.
• Assign and manage parking, building access, and workstations for new employees and guests, ensuring clear communication throughout the process.
• Provide office tours for new occupants and guests.
• Deploy health and safety strategies, ensuring alignment with program standards.
• Support employees with mobile app usage, workstation setup, and move-in/move-out logistics, offering personalized assistance as needed.
• Emphasize significant milestones such as welcoming employees returning from parental leave and integrating new team members.
• Collaborate with cross-functional partners and vendors, to leverage existing resources and services to enhance key elements of the workplace experience.
• Serve as a liaison to Property Management, supporting day-to-day operational needs while maintaining a strong focus on employee experience.
• Coordinate vendor access, support, and escort vendors doing work within the office.
• Submit and track work orders, ensuring timely resolution of workplace related issues.
• Assist with invoice processing and documentation, ensuring accuracy and alignment with internal processes.
• Facilitate communication between employees, Property Management, and vendors.
• Maintain accurate records and audit data regularly related to vendor activity, service requests, and operational processes.
• Facilitate two-way communication with employees and guests, distribute guides and updates, gather feedback, and provide insights to influence decision making and enhance the overall experience.
• Identify and escalate occupant feedback and operational issues, partnering with appropriate teams to drive resolution.