VodafoneThree
Copy of VodafoneThree - Customer Communications Lead SoHo
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Location: Newbury or London
*Speechmark + Hybrid Working
Working hours: Full time 37.5 hours per week – Monday to Friday
Grade: 11
Hiring Manager: Natalie Sylvester
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
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Job Description
As a Customer Communications Lead within our Brand team, you'll play a key role in delivering customer communications that inform, engage and strengthen relationships across our SoHo Business customer base.
Working at the heart of major customer initiatives, you'll lead the end-to-end delivery of complex communication campaigns across multiple channels, ensuring every interaction reflects our brand, delivers a great customer experience and drives meaningful business outcomes.
This is an exciting opportunity for a highly organised marketing professional who enjoys bringing together multiple stakeholders, managing complex projects and turning ideas into impactful customer communications.
What you'll do:
- Lead the delivery of customer communications campaigns across email, SMS, direct mail and digital channels.
- Manage complex projects from brief through to execution, ensuring activity is delivered on time and to a high standard.
- Partner with teams across Brand, Digital, Product, Commercial and Customer functions to deliver seamless customer experiences.
- Develop clear and effective briefs for internal creative teams and agency partners.
- Ensure all communications align with brand guidelines, customer needs and regulatory requirements.
- Use customer insights and performance data to optimise campaigns and improve engagement.
- Monitor campaign performance and provide recommendations to enhance effectiveness and customer outcomes.
- Champion a culture of continuous improvement, innovation and customer-first thinking.
Qualifications
Who you are:
- Experience in a business marketing, CRM, customer communications or campaign management role.
- Strong project management and organisational skills, with experience coordinating multiple priorities and stakeholders.
- Proven ability to manage complex projects and deliver high-quality outcomes in a fast-paced environment.
- Excellent stakeholder management and influencing skills, with the confidence to work across all levels of an organisation.
- A solid understanding of customer communications and customer lifecycle marketing.
- Strong commercial awareness and the ability to balance customer and business objectives.
- Analytical mindset with the ability to use data and insight to inform decisions and drive improvements.
- Proactive, adaptable and solutions-focused, with a passion for delivering great customer experiences.
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Additional Information
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Recruiter: Heather Lewis
Closing Date: 24th September 2026
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email careers@vodafonethree.com for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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