Queen Victoria Hospital NHS Foundation Trust
Corneoplastics Support Secretary
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About the Role
We are currently looking for a self-motivated, proactive, independent, and resourceful Support Secretary to work in the Ophthalmology Department at Queen Victoria Hospital on a full-time basis (37.5 hours per week over 5 days). This is a varied post providing comprehensive support to the department.
The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural, or verbal.
Key Responsibilities
- Accurate audio typing and administration of Ophthalmology clinics
- Ensuring prompt output and sign off within agreed timescales
- Develop and maintain a sound knowledge of PAS
- Gain a good hands-on understanding of RTT18 and NHS targets
- Ensure follow-up actions from clinics are dealt with and recorded accurately within PAS
- Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues' telephones within the unit
- Maintain sound knowledge of medical terminology, tests, symptoms, etc. relevant to department specialty
- Assist with covering some medical secretary duties during periods of leave
- Contact and book patients for routine general anaesthetic procedures at Queen Victoria Hospital
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About the Employer
QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
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At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Contact Information
For further details / informal visits contact:
- Name: Jude Hayman
- Job title: Service Co-ordinator
- Email address: jude.hayman@nhs.net
- Telephone number: 01342 414578
Available between the hours 8am to 4pm, Monday to Friday.
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